SUMMARY
Sells parts to all customers, over the counter, through the shop, or on the phone.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and insures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies the service advisor and the customer when special ordered parts have been received
• Notifies the body shop when all parts have arrived and when they will be delivered
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Assists outside sales representatives with their orders
• Insures all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Insures that all charge sales are signed by the customer
• Insures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Issues and tracks requested shop tools to technicians
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts
• Sets up orders for daily shipment, delivery, or pick-up
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Cleans computer terminals and printers daily
• Participates in all training programs that are made available
• Keeps current on new products and product updates
• Assists the Parts Manager in maintaining a lost sales tracking program
• Maintains professional appearance
• Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• .
EDUCATION and/or EXPERIENCE
• One year of prior parts or automotive dealership experience
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
COMMUNICATION SKILLS
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
• Valid state driver’s license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Walking, sitting, standing, stooping required to perform the essential job functions
• Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operate basic office equipment, such as a telephone, scanner/copy machine and calculator
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, Modern reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. This document does not represent a contract of employment.