Malouf is looking for a driven Customer Experience Specialist. This individual will be responsible

for answering phones, emails, and chats tosolve issues and delight our customers.We are looking for an individual that can thrive in a fast-paced environment, pick up new processes quickly, have complete ownership of their responsibilities, and is able to manage multiple initiatives simultaneously.

This is a full-time position. General schedule is 8am-5pm Monday Friday; some weekend work is required.Responsibilities and Duties : Problem-solve

over phone, email, and chatDeliver exceptional customer relations dailyAcquire and demonstrate advanced product knowledgeResolve any issues that arise in a timely mannerAdhere to all company policies and proceduresWork overtime as neededWork both independently and with a teamProcess orders, returns, and issue creditsComfortable and confident with being on a phone and computer all dayAssist the Receptionist team with various tasks and coverage at the front deskOther miscellaneous duties as assignedQualifications and Requirements

2 years of customer service experienceExperiencein delivering client-focused solutions based on customer needsSelf-motivated with the ability to recognize the relative value of opportunities and prioritizeaccordinglyNatural relationship builder with integrity, reliability, and maturityAbility to make quick, smart decisions with limited informationExcellent verbal and written communication skillsStrong knowledge of Microsoft Office applications including Excel and OutlookLearn / retain product information quicklyHandle stress in a positive wayMalouf offers competitive salaries and a suite of benefits and perks to support our employees’ life-work balance : Insurance premiums paid 100% by Malouf

HSA Eligible Health PlanDental w / orthodonticsVision PlanBasic Life insuranceShort-term Disability Insurance-VoluntaryLong-term Disability InsuranceCompany-matched 401K

Onsite daily gourmet lunch provided by our company chefPaid maternity and paternity leaveOnsite fitness centerOnsite monthly hair / salon appointmentProduct discountsYou can learn more about us at

www.MaloufCompanies.com

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Last updated : 2024-04-08