FlyOver America (flyover-america.com) is searching for a Guest Experience Guide with an entrepreneurial spirit and positive attitude to join our team. FlyOver America is a dynamic new visitor attraction now open at Mall of America. A flight simulation ride like no other, guests will soar across some of America’s most spectacular sights with the latest in flight ride technology. In addition to a spectacular film, the ride’s dynamic seating system and special effects include wind, scents, mist and combine to create a truly immersive flight experience. The successful candidate will possess exceptional interpersonal skills, a positive outlook and a desire to make FlyOver America a one-of-a-kind, wonderful experience for guests. If this opportunity excites you then we want to hear from you. RESPONSIBILITIES • Greet guests and help create a positive and fun atmosphere • Ensure guests have an accurate expectation of the experience prior to entering • Check tickets and ensure experience is operated in a safe manner, immediately report any iRide safety issues • Process transactions efficiently and accurately • Handle cash accurately according to cash handling standard operating procedures • Complete daily sales reconciliation as required • Accurately answer questions about the FlyOver America experience and be knowledgeable about locations featured during the film and the technology used • Be knowledgeable about Mall of America to provide guests with value-added information • Assist guests into the iRide gondolas, ensure they are safely fastened in seats • Assist with evacuation procedures in the event of an emergency • Ensure emergency exits are kept clear of garbage and debris • Other duties as assigned DESIRED SKILLS • Outstanding guest service skills • Demonstrated cash-handling skills in a dynamic, fast-paced environment • Excellent interpersonal-skills and a positive, friendly demeanor • High attention to detail • Great communication skills including the ability to speak in front of crowds • Excellent problem-solving ability • Comfortable working on your feet for extended periods of time • Ability to lift loads of up to 30 pounds as necessary QUALIFICATIONS • 2 years’ experience in the tourism/hospitality industry preferred • 2 years’ of cash handling/POS experience preferred • Availability to work a variety of shifts including evenings, weekends and holidays • First Aid certification preferred APPLICATION PROCESS Please send your resume and cover letter to our recruitment team at takeflight@flyover-america.com. List the job in which you are applying for in the subject line of your email.