Description

Summary:

This position will located at our Fort Pierce, FL location. The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success.

Essential Duties and Responsibilities

• Support end-users with IT-related issues in a responsive and service-oriented manner
• Troubleshooting of servers, PCs, phones, wireless, networking, and applications
• User provisioning and deprovisioning for new hires, transfers, and terminations
• Use of monitoring toolsets to ensure availability of systems and resources
• Installation/racking of hardware in MDF/IDF network closets
• Management and organization of IT inventory and assets
• Utilization of ticketing system to track and document support requests, gather information for escalations
• Create and update documentation
• Assist in hardware/software setup
• After hours on-call responsibilities
• Travel to multiple sites locally (frequent) and out of state (rarely)
• Other assigned duties as necessary

Qualifications

• 3 years supporting Windows 10
• Windows 11 experience preferred
• 3 years experience with Active Directory/Azure AD
• 3 years experience with Office 365 (products and admin portal)
• 2 years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
• 1 years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
• Working knowledge of iOS and Android
• Familiarity with MDM solutions
• Familiarity with VoIP phone systems
• Prior IT Support experience required
• Excellent communication skills required – including telephone and email
• Ability to use instructions and pre-established guidelines to successfully problem solve

• Ability to work collaboratively within a team environment
• JIRA/Atlassian product suite experience preferred

Education and/or Experience:  

• A Certification preferred
• Associate degree from two-year college or technical school is preferred, or equivalent experience