Essential Job Responsibilities:

• Clearly communicate roles and responsibilities, establish individual goals, monitor productivity, oversee quarterly performance reviews, and provide guidance as necessary.
• Monitor billing department metrics and adjust as needed.
• Continually evaluate billing operations and make suggestions for improvement.
• Deliver results against a defined scope of work that includes measurable KPIs and provide consistent reporting to management
• Be responsible for the end-to-end revenue cycle from when the charges hit the billing system to when the claim is fully adjudicated and paid
• Hold regular meetings with the internal department managers to share information, identify areas for improvement and communicate on company issues, as needed
• Interview, hire, and provide training to billing staff
• Respond to high level concerns involving clients, payers, and patients from internal and external departments
• Maintain knowledge of trends, best practices, regulatory changes in health care revenue cycle management
• Stay current on payor specific rules around toxicology and clinical laboratory billing
• Strong mentoring and relationship building skills with the ability to effectively manage and develop team members
• Model the Core Values of the company (see appendix for definitions of the Core Values)

Experience:

• Five years of experience in an RCM environment
• 2 years of management experience
• Ability to focus on achieving business results while balancing employee engagement and retention of talent
• Must have excellent leadership, interpersonal, communication, and motivational skills
• Superior written and oral communication skills, with the ability to persuasively present and communicate
• Clinical Lab billing experience preferred