Key Relationships

Reports to: Security Manager, Security Supervisor

Direct reports: N/A

Other key relationships: Across departments, Across levels

Goals and Objectives

To ensure the utmost safety and security for employees, members, guests, and prospects during their time at Makena.

Responsibilities

• Responsible to perform concierge-level protection services for high net-worth members, guests, and prospects while assigned to mobile patrols at Makena.
• Provide superior customer service to the standards of Makena.
• Secure and protect all of the company's assets: people, facilities, and property. Protect the company's reputation and intellectual assets with a focus on liability protection.
• Respond to emergency situations with a sense of urgency and maintain open communication flow with Security Supervisor, Director of Security, across departments, and with external emergency services. May be the first point of contact for external emergency services. Provide emergency and minor medical response as required.
• Provide access-control utilizing sound judgment and company-provided tools such as access control systems or access control lists and logs. Detect, investigate, and deny access of unauthorized persons.
• Recognize and escalate to management all safety hazards and security vulnerabilities detected through the course of their shift.
• Perform regular field audits (checklists) for facilities and escalate findings to management.
• Effectively use company-provided computer systems to complete reports and audits. Complete all paperwork and reports as necessary, including but not limited to a daily activity report. Provide detailed reports on all events and incidents on the property.
• Respond efficiently to all Director of Security requests either via email, text, or phone. Unless extenuating circumstances exist ALL correspondence MUST be answered within 4 hours.

Competencies for Success in the Role

• Demonstrates respect for and appreciation of Hawaiian values, history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Prior customer service experience preferred.
• Hawaii Guard Card required.
• Ability to work in a team environment.
• Ability to stay calm and focused in unstable situations.
• Exceptional organizational skills with previous experience handling confidential issues.
• Ability to work a flexible schedule, including evenings, overnights, weekends, holidays, and a shift greater than eight (8) hours in length. May be required to work outside of regular work hours at short notice.
• Ability to read, write, speak, and understand English.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, lifting, carrying, bending, stooping, squatting, reaching, pushing, and pulling
• Must be able to walk and stand for prolonged periods of time up to and including an entire shift.

About Makena Golf & Beach Club

Discovery Land Company's vision for Makena Golf & Beach Club is guided by the desire to create a cohesive community that balances what has come before with new innovations and principles. Our vision is to ensure Hawaiian traditions and architecture are honored while ancient structures are interpreted with a modern sensibility.

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service. We don't build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

This job description may not comprise all duties, responsibilities or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice. The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. #LI-KH1