Outdoor Pursuits Associate

Key Relationships

Reports to: Director of Outdoor Pursuits

Direct reports: N/A

Other key relationships: Across departments, Across levels

Goals and Objectives

To provide exceptional experiences and memories all while ensuring utmost safety for members, guests, and prospects during their visits.

Responsibilities

• Assist with daily set-up and breakdown of daily beach activities.
• Greet and acknowledge guests upon arrival at the beach.
• Ensure the safety of members, guests, prospects, and team members during all activities. Provide safety information about beach area and ocean.
• A daily report of activities experienced, and daily inventory reports of all amenity equipment, including maintenance logs.
• Provide exceptional service and communication at all times with members and guests, including delivery of food items, iced water, and towels.
• Provide members and guests with knowledge of Maui and its history.
• Expert knowledge of all equipment related to recreational activities and amenities and ability to demonstrate or train members on safe and effective usage.
• Offer use of and/or rental of equipment for the beach which includes snorkels, stand-up paddles, etc.
• Escort members on hiking, surfing, canoe paddling, and kayak excursions.
• Create and innovate amenities and experiences offered to share with the Director of Outdoor Pursuits for execution.
• Maintain a clean and safe beach area for members, guests, and team members.
• Maintain an up-to-date inventory of department equipment as well as loss prevention efforts.
• Maintain requirements to have an effective AED, First Aid, and CPR program.
• Coordinate with or assist other departments as needed.
• Other duties as assigned.

Competencies for Success in the Role

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Expert knowledge of indoor and outdoor recreational activities and sports/fitness programs.
• CPR, AED, and First Aid Certification required.
• One year of guest service experience is preferred.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to work a flexible schedule, including evenings, weekends, and holidays and a shift greater than eight (8) hours in length.
• Ability to read, write, speak and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, running, moving for periods of greater than eight (8) hours, heavy lifting, carrying, bending, stooping, squatting, reaching, pushing and sometimes pulling in excess of fifty (50) pounds.

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service. We don't build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

About Makena Golf & Beach Club

Makena Golf & Beach Club boasts breathtaking ocean views, stunning mountain landscapes, and immaculate crescent-shaped sandy beaches on Maui - one of the most popular island destinations in the world. Discovery Land Company's vision for Makena Golf & Beach Club is guided by the desire to create a community that balances what has come before and new innovations to create a cohesive community. Makena Golf & Beach Club is an exquisite private golf and beach community with over a mile of pristine coastline and acres of ocean-view land that extends from the Pacific Ocean to the mountain on Maui's south shore. Makena will feature Discovery Land Company's unparalleled amenities, acclaimed member services and celebrates Outdoor Pursuits programs to create family memories and experiences like no other in the world.

This job description may not comprise all duties, responsibilities or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice. The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. #LI-KH1