Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age. We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Core Infrastructure and Engineering:
• Demonstrate knowledge of systems planning, security principles, and software best practices.
• Demonstrate a strong understanding of software protocols, Internet standards, and core applications.
• Provide effective software troubleshooting and support.
• Utilize a working knowledge of network protocols and server operating systems.
• Align work with organizational goals, data privacy regulations, and project management.
• Communicate technical concepts in user-friendly language.
• Exhibit self-motivation, attention to detail, and strong analytical problem-solving skills.
• Prioritize tasks effectively, even in high-pressure environments, while maintaining a strong customer service orientation and collaborating seamlessly in a team-oriented setting.
• Microsoft Azure
• Infrastructure: Oversee and maintain the Microsoft Azure environment, including VMs, Backup, Windows Autopatch, Storage Accounts, Azure AD, SSO, Azure Site Recovery, and Azure Virtual Desktop Infrastructure.
• On-Premises to Cloud Migrations: Lead and execute on-premises to cloud system migrations, ensuring seamless transitions while maintaining data security and integrity.
• SAN & Storage Solutions: Administer and optimize SAN and Storage solutions to ensure data availability and performance.
• Secure File Transfer Solution: Manage and maintain the MoveIT Secure Managed File Transfer solution, including Automation, Transfer, and Gateway services, to facilitate secure file transfers.
• Vulnerability Management: Identify and remediate vulnerabilities to enhance the security of our systems and data.
• Server Patching: Implement server patching and maintenance to ensure system integrity and security.
• Data Backup & Recovery: Administer data backup and recovery solutions to safeguard critical data.
• Vendor Management: Manage vendor relationships for compliance purposes and service engagements, ensuring alignment with organizational standards.
• Monitoring & Incident Management: Monitor and maintain system and application monitoring infrastructure and integrate incident management tools to streamline incident response.
• M365 and Collaboration Tools: Familiarity with M365 Microsoft 365, including Teams and OneDrive, to enhance collaboration and productivity within the organization.
• VMWare Expertise: Manage VMWare environments, including VM and storage management, and perform updates for optimal performance.
• Branch Server Management: Maintain branch servers, ensuring their functionality and performance.
• Acquisition Support: Assist with data migration during bank and agency acquisitions, ensuring a secure and seamless transfer of data.
• Mid-Tier Application Management: Oversee the management, support, and integration of in-house mid-tier applications, collaborating with application development teams to align technology solutions with business goals.

Education and/or Experience

• Demonstrated experience in the design, development, and implementation of software systems, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Working technical knowledge of current software protocols and Internet standards.
• Excellent software troubleshooting experience.
• Working knowledge of network and PC operating systems.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Good project management skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Bachelor’s degree (B.S.) in computer science or software engineering and/or four plus years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses RegistrationsCurrent Microsoft MCSE certification or demonstrated practical experience. Valid driver’s license - Some travel may be required.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds i.e., Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more.

Salary Range: Competitive Base plus incentive

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.