Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable and accurate service. • Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information. • Apply knowledge of products and services to best meet client needs. • Receive and process client requests via telephone, mail or walk-in to include completing paperwork, entering and updating account information on insureds’ risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered. • Complete applications for new business and submit to the companies for processing within 24-48 hours of writing the policy. • Create new risk files via computer and enter insureds’ policy and coverage data. Enter follow-up to track new business or change rate class (date first licensed). • Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable. Send renewal letter with each policy advising recommendations including liability or deductible, etc. Add VRC. • Market accounts when sending home renewals, no auto, no VRC, no umb, INC OBI etc. • Review insureds’ renewals for accuracy. • Prepare price quotes for new and existing clients as requested. • Understand and support the company’s sales policies and procedures so as to provide proper and effective service for clients. • Handle and resolve client complaints and/or concerns in an expeditious and tactful manner. Advise Personal Lines Manager regarding major issues. • Document all contact with clients in traxlog and gather expiration dates, account sell and to acquire information as to their insurance needs. • Document all problems or issues with carriers for Personal Lines Manager to discuss with Marketing Representative. • Utilize weekly follow-up lists to monitor pending endorsements and other items on the list, and document in traxlog instances where endorsements exceed a four-week turnaround time. • Follow expiration lists to assure policy renewal. Provide Processing Department with declaration if system needs to be updated. • Maintain knowledge for the assigned carrier pertaining to company policies, procedures relating to underwriting, rating and billing. Maintain, review and communicate changes for the carrier assigned and highlight the changes during the monthly Personal Lines Meeting when needed. • Maintain expertise regarding the insurance products offered by different insurers. • Attend seminars to broaden knowledge and share information on important issues with Personal Lines Department. • Assist in on-going training of newer personnel. • Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position. • Assumes additional responsibilities as requested. • Regular attendance is essential to this position.

Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

 Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age. We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience. Minimum of 1- 3 years Personal Lines experience required. Excellent Microsoft applications skills (Word, Excel, Access, and PowerPoint) and excellent verbal and written communication skills are essential. Ability to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required. Experience with Epic System an asset. Personal Lines License required. PHYSICAL DEMANDS:
The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range: Competitive Base 

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.