1 Coordinator, Program Wish Logistics Job in Buffalo, NY

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Coordinator, Program Wish Logistics

Make-A-Wish® Metro New York and Western New York

Buffalo, NY | Full Time

$68k-86k (estimate)

5 Months Ago

Coordinator, Program Wish Logistics

$68k-86k (estimate)

Full Time 5 Months Ago

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Make-A-Wish® Metro New York and Western New York is Hiring a Coordinator, Program Wish Logistics Near Buffalo, NY

The Coordinator, Program Wish Logistics is a proactive strategic member of the Western New
York team and the Metro and Western New York Chapter, helping to advance the Make -A -
Wish mission in the greater WNY region (made up of7 counties including Buffalo and
Rochester). This dual role, with oversight and guidance from the Director, Programs Services,
is responsible for both wish and eligibility logistics playing an essential coordination role in all
aspects of each crucial area.

Principle Accountabilities:
The Coordinator, Program Wish Logistics will focus on the following core wish granting-related
activities:

Wish Logistics
• Coordinate all specific aspects involved with the logistics of the wish, including but not

limited to transportation, accommodations, supportive services, requests for information,
medical equipment, liability forms, and itineraries.

Follow standardized process to deliver policy-based timelines as they relate to travel.
Work in tandem with destination partners to ensure timely and accurate facilitation of

travel wishes.

Research all options for delivering services and products in the most cost effective,

qualitative, and creative manner.

Utilize available resources provided by the National office and through local development

efforts for discounts and in-kind support.

Develop relationships with vendors who may provide ongoing donated products or

services.

Update and keep current the core database and equivalent paper files on each child to

ensure compliance with National Standards and Chapter guidelines.

Coordinator, Program Wish Logistics

Liaise with vendors (i.e., Give Kids the World for Disney World, Disney Land, National

travel partners and constituents) involved in the wish granting process.

Keep abreast of National policies, guidelines and resources as they relate to the wish-

granting process.

Eligibility Logistics
• Coordinate medical eligibility and wish clearance in a timely manner, in line with

recommendations from Make-A-Wish America.

Communicate with and support hospitals, clinics, and other medical/partners

throughout WNY and7 counties.

Maintain core database notes for referrals including communication, activities, and

demographics, for all medical partners and wish children/families.

Follow-up on forms and/or missing essential information to ensure completion and

compliance.

Communicate and support hospitals, clinics, and other medical/partners throughout WNY

and7 counties.

Update team members on wish child’s medical eligibility status.
Assist in the development of training curriculum to train referral sources on new tools

and processes including intake and medical eligibility.

Attend community and other external events and support stakeholder relationships

as needed.

Essential Skills and Abilities:
• Detail-oriented, well organized, and able to work within deadlines.

Ability to manage multiple projects simultaneously and achieve objectives.
Assist in additional mission delivery processes.
Microsoft Office and database (including Salesforce, Raisers Edge or similar) experience

required.

Strong interpersonal and verbal/written communication skills; building and sustaining

productive long-term relationships.

Team-oriented with ability to work successfully in a collaborative organization.
Ability to motivate and support a diverse constituency.
Commitment to and a passion for the mission of the Make-A-Wish.
Participate as a productive member of the team at department/staff meetings.
Available, on a rotating basis,4 hours per day/7 days per week to handle wish child/family

emergencies.

Able to represent the organization at events and or trainings when requested.
Work on special projects as needed.
Some travel may arise on an as needed basis.

Coordinator, Program Wish Logistics

Additional responsibilities:
Play an important role planning for and in support of WNY chapter events and initiatives including
the Buffalo and Rochester Galas and fundraising tele/radiothons.

Qualifications:
• BA/BS or equivalent combination of education and work experience.

-4 years of work experience in Case Management, Health Care, Travel Services or

Project Management preferred.

Experience working with databases (Salesforce, Raisers Edge, or similar data

management platform).

Ability to communicate in multiple languages a plus.

Transparent Salary Range:
$42,000- $48,000 yearly

Disclaimer:
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this position. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required. All staff may be required to
perform duties outside of their normal responsibilities as needed. The employee is expected
to adhere to all company policies.

Physical Demands:
The physical demands and work environment listed here are representative of those that must
be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable a person with disabilities to perform the essential
functions.

Physical Demands: While performing this job employees may occasionally require talking,

stand or sit for long periods of time, walk, climb stairs, key data, stoop, twist, bend, crawl,
speak and hear. Person must also be able to move/lift up to0 pounds.

Diversity, Equity & Inclusion Commitment Statement:
Committed to attracting and retaining a diverse staff, MAW Metro New York and Western New
York will honor your experience, perspectives, and unique identity. Together, our community
strives to create and maintain working and learning environments that are inclusive, equitable
and welcoming.

Coordinator, Program Wish Logistics

Consideration of application will begin immediately.

How to Apply:

**Please copy and paste the link below in your browser to complete & submit our formal
application on behalf of the Bilingual Coordinator, Wish Logistics position with MAW
Metro New York.

https://makeawishmetronewyorkandwesternnewyork-vxrot.formstack.com/forms/program_services_coordinator

Only applications submitted through this link via Formstack will be considered for this
position.**