Business Process Specialist 

MainStreet Family Care currently operates 20 clinics throughout Alabama and Georgia under our MainStreet and KidsStreet brands, and we will more than double that number by end of 2022. Beyond 2022? The sky's the limit! Our goal is to open 15-19 new clinics per year for the next 5-7 years as we focus on MASSIVE regional expansion throughout the rural Southeast US. We Help Customers Feel Better. Fast.

As operations continue to grow and scale, a critical need exists for business processes to be clear, efficient, and standardized. This role is about helping MainStreet achieve operational excellence. Create value by designing, developing, and ensuring all important business processes are documented, monitored, optimized, and properly executed.  In short, help MainStreet transform and continuously improve our core business operations. Boom!

Please Apply Directly: Contact Samantha Stewart at sstewart@mainstreetfamilycare.com 

The Details:

• Own company strategic initiative to re-design and document complete patient journey and all clinic operations, align with training, and ensure successful adoption and execution of new standard operating processes and procedures.
• Manage complex, highly visible, strategic projects and temporary workgroups.
• Lead MainStreet efforts to rapidly develop and deploy new or revised business processes that optimize process efficiency, reduce time, and mitigate risks.
• Streamline and automate existing processes.
• Operational documentation (e.g., workflows, process maps, manuals, job-aids, checklists, etc.) development, management, and SharePoint organization.
• Champion and grow a continuous improvement culture throughout the organization.

Preferred Qualifications:

• Bachelor's degree or equivalent, major agnostic.
• At least 5-7 years of significant project management experience.
• At least 5-7 years of business process management, including design and deployment of standard operation procedures
• PMP (Project management Professional) certification or equivalent.
• Business Process Management Certification from BPM Institute; or Certifed Business Process Professional (CBPP) from the Association of Business Process Managment Professionals International (ABPMP International); or equivalent.

Compensation:

• Salaried Position.
• Bonus eligible.
• 401K Retirement Plan with 4% company matching.
• Full comprehensive benefits package including health, vision, dental, life, flexible spending, short-term/long-term disability, and supplemental insurance.
• Employee assistance program and employee perks network included.
• Paid Time-Off.

Top 10 Reasons this Role is for YOU

1. You genuinely believe that by reducing the amount of red tape that employees must follow, and by eliminating the monotonous job activities associated with many roles, you can empower employees via clear and efficient processes.
2. You seek out ways to automate repetitive or tedious tasks in everything you do or see others do.
3. You think about creating process transparency and generating stakeholder buy-in while driving.
4. You love coaching stakeholders and building highly collaborative relationships across boundaries.
5. You appreciate a good Gantt chart.
6. You get that change is inevitable and can be highly disruptive therefore you build elements of uncertainty into your project plans. Your solutions can adapt to change with grace.
7. You take pride in the ongoing commitment necessary to drive continuous improvement.
8. You like to ponder new, better, and more user-friendly ways to share data.
9. You work your tail off...you are tireless. You are driven by doing the best and having impressive output.
10. You are Awesome! (But not arrogant, nobody likes a jerk).

You are Likely a SUPERSTAR in these areas:

Skills

• Business Process Modeling/Management
• Business process automation
• Process Improvement
• Process Documentation
• Procedures Development
• Project Management
• Custom Software development to guide automation

Technical Writing 

• Standard Operating Procedure (SOP) Manuals and templates
• Employee Knowledge Content
• Company Manuals/Training Manuals/Guides (Instructor, Participant)
• System Navigation - End User Manuals
• Process Mapping, Workflows
• Streamline Operational Content (Proofing, Formatting, Copyediting)
• Content Management & Organization (Intranet and chart taxonomy for frameworks)
• Job-Aids, Infographics, Visual Aids
• Adobe Acrobat - Fillable Forms

Software

• Lucid Chart
• MS Office (Outlook, Word, Excel, PowerPoint, Publisher, Access) and MS Project
• MS SharePoint (Power User)

Your Characteristics

• You need to be the BOMB!
• You must be tireless, relentless, and driven. You take pride in your persistence.
• You must have ironclad values.
• You are a problem solver. If there is an obstacle in the way, you climb it or push it.
• Your job is more than just a job – it’s a part of who you are and something in which you take great pride.
• You think about operational problems in the shower; while on vacation, you read business books.
• You need to be resourceful. You have never seen an obstacle you could not get over or a problem you could not solve. You get things done. Period.
• You are skilled at creating process maps and recognizing ambiguity or holes for the end user.
• You are incredible at writing really good directions. Recipes, travel, how to write a macro, you name it!
• You are ultra-organized.
• You love to set up systems and then improve them. Constantly.
• You believe in checklists and standardization.
• You are resilient. You can hear feedback, deal with difficult situations, and adjust as necessary, but you always do what you think is best.
• You need to be good to go with the fact that we are open 7 days a week for extended hours. That means questions and issues can come up during the weekends and after normal business hours.

Travel

• This position will require some initial overnight training in Andalusia, Alabama.
• Our clinics are spread out, you may need to be ready to travel - during the day or with occasional overnight travel - when necessary. When we open a new clinic or integrate an acquisition you may be called on for extended time at the new clinic or acquired clinics. We reimburse mileage and cover hotel costs.

More About You
1. You are the BOMB!
Just making sure you got that :)

2. Relationship Building
If you’re shy and/or don’t love people, this job isn’t for you.
If you enjoy turning strangers into friends, growing and fostering relationships, and being involved in your community, you’ll excel.

3. Disciplined
You are systematic about everything. Once you have a play that works, you stick to it. You are even systematic about changing it. One change at a time, with patience and persistence, you drive incremental improvement in every aspect of your life.

4. Time Management
You must be able to manage your time wisely and be willing to put in as many hours per week as needed. This is not a job for someone who simply wants to punch a time clock and earn a paycheck. It is a job for someone who wants to own their position and grow the business and themselves.

5. Self-Starter
If you need someone continually telling you what to do, this position isn’t for you.
If, after completing and reviewing a plan, you’re the type of person who can run with it and find new and even better ways of doing things on your own, you’ll thrive.
6. Organized
If you’re not organized, this position isn’t for you.
If you enjoy having many irons in the fire at one time and thrive on managing them and your time effectively, you’ll do well!
7. Have an Entrepreneurial Spirit
If you’re looking to just earn a paycheck, this job isn’t for you.
If you’re ready to take ownership of the company and have a burning desire to grow the business and put in the hours it takes to successfully build a business, you’ll thrive. This often means working on things at home, working evenings and Saturdays, and working more than a traditional “40 hours per week”.
8. Iron Clad Ethics
If you don’t have a do-the-right-thing, every time, all the time, approach, our company is not for you.
BOOOM!!

*Standard Drug Screen, Driving Record and Background Checks will be performed. *

MAINSTREET IS AN EQUAL OPPORTUNITY EMPLOYER
#LP