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MaineHealth
Saco, ME | Full Time
$53k-67k (estimate)
2 Months Ago
MaineHealth
Saco, ME | Full Time
$53k-67k (estimate)
2 Months Ago
MaineHealth
Saco, ME | Full Time
$53k-67k (estimate)
2 Months Ago
Senior Desktop Support Specialist - Field Services
MaineHealth Saco, ME
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$53k-67k (estimate)
Full Time | Hospital 2 Months Ago
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MaineHealth is Hiring a Senior Desktop Support Specialist - Field Services Near Saco, ME

Summary

  • Position Summary
    • The Senior Desktop Support Specialist role is the third level of a three level career path. This is a technical position, accountable for the technical and supervisory aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Senior Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. It also includes coordination and team lead duties. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: Bachelor's degree and/or equivalent experience/training.
    • License/Certifications: MCDST, ITIL, A , or equivalent certification preferred. Valid driver's license with acceptable MVR.
    • Experience: See "Education"
    • Thorough knowledge of desktop and business/technical support systems
    • Competency with managing client devices in a Microsoft Windows domain
    • Thorough knowledge of relevant ITIL standards
    • Excellent interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
    • Mentoring skills
Additional Information 
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

Job Summary

JOB TYPE

Full Time

INDUSTRY

Hospital

SALARY

$53k-67k (estimate)

POST DATE

03/16/2024

EXPIRATION DATE

06/13/2024

WEBSITE

mainehealth.org

HEADQUARTERS

PORTLAND, ME

SIZE

3,000 - 7,500

FOUNDED

1976

TYPE

NGO/NPO/NFP/Organization/Association

CEO

ANDREW T MUELLER

REVENUE

$1B - $3B

INDUSTRY

Hospital

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About MaineHealth

Maine Medical Center owns and operates a chain of hospitals in the United States.

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