27 Patient service associate Jobs in Biddeford, ME
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MaineHealth is Hiring a Patient service associate Near Biddeford, ME
Summary
This is an onsite position with time split between the Biddeford and Sanford locations.
Position Summary
This is the first level of a four level career path in SBO Customer Service. The SBO Customer Service Associate's interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring and professional attitude with all customers.
The SBO Customer Service Associate Level 1 will utilize a basic understanding of common medical billing practices and the revenue cycle process.
The incumbent in this position may require guidance from senior members on the team. Beginner skills in Customer Service etiquette and call center metrics will be used.
This role is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, as well as processing payments using online module or payment device, ensuring payments are correctly applied to accounts.
The incumbent will utilize tools and resources provided to research accounts, identify billing issues and use established workflows to notify the Revenue Cycle Team responsible for that area of expertise for full review and resolution.
Work toward increasing software application knowledge and revenue cycle best practices in an effort to continue along career growth path.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education : High School graduate or GED / HiSET preferred.
License / Certifications : N / A
Experience : No experience required
Computer experience is required with Microsoft Word, Outlook, and internet resources
Proficiency with, or the aptitude to be trained for, problem-solving and work toward solutions as an active member of the team
Competently work in a high volume, fast paced environment with composure
Perform and prioritize multiple tasks simultaneously
Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services.
Learn more about this system at www.mainehealth.org
Last updated : 2024-04-29
Job Summary
Full Time
Hospital
$36k-45k (estimate)
05/01/2024
05/30/2024
mainehealth.org
PORTLAND, ME
3,000 - 7,500
1976
NGO/NPO/NFP/Organization/Association
ANDREW T MUELLER
$1B - $3B
Hospital
Related Companies
About MaineHealth
Maine Medical Center owns and operates a chain of hospitals in the United States.
The job skills required for Patient service associate include Customer Service, Billing, Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service associate positions, which can be used as a reference in future career path planning. As a Patient service associate, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service associate. You can explore the career advancement for a Patient service associate below and select your interested title to get hiring information.
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