Summary

Position Summary

The BHCP Customer Service Representative (CSR) responds to customer and provider inquiries primarily through telephone interaction.

The CSR is responsible for providing timely and accurate responses to all Behavioral HealthCare Program (BHCP) customers in a professional manner.

The CSR works in a fast paced environment with a changing workload.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education : N / A

Experience : 4 years' prior customer service experience, health care industry experience preferred.

Experience with health care benefits management or interpretation preferred.

Skilled at customer interaction and helping customers / patients understand their benefits.

Strong analytical, problem-solving, and decision-making skills.

Excellent organizational skills.

Ability to work both independently and to collaborate with teams of individuals in diverse settings.

Ability to manage conflict, stress and multiple simultaneous work demands in an effective, professional manner.

Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness. Adapts to changing organizational priorities.

Knowledge of computer software, including Microsoft Office. Able to learn new software systems quickly.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential.

If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services.

Learn more about this system at www.mainehealth.org

Last updated : 2024-05-06