Summary

Position Summary

Provides customer service support and processes correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal regulations. Primary responsibilities include assisting customers (the public, physicians, nursing units, other hospital departments, patients, and employees, etc.) with the release of information. . Work is generally done independently and requires the ability to utilize and operate multiple computer systems, telephones, and facsimile resources to provide customer service and support.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: High school diploma or equivalent preferred. Associates or Bachelor's degree in healthcare related discipline preferred. RHIT or RHIA preferred.
   2. License/Certifications: N/A
   3. Experience: 1–3 years' required experience in Release of Information. Previous EPIC or EMR experience is preferred.
   4. Strong customer service orientation
   5. Ability to maintain patient confidentiality in performance of duties
   6. Effective written and verbal communication skills
   7. Must be able to operate multiple integrated software applications, and other programs to include resources and e-mail
   8. Ability to work independently, multitask, provide instruction and prioritize
   9. Computer and keyboarding skills required
   10. Must be detail orientated and have effective problem-solving skills.
   11. Formal medical terminology course is required, but can be obtained within six months.
   12. Knowledge of HIPAA and State Regulations related to release of information required
   13. Intermediate knowledge of Microsoft Office software products, including Excel.

Additional Information 
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information