Summary

This is an on-site position located at:
35 Miles Street
Damariscotta, ME 04358

What we do here changes the world. Working together so our communities are the healthiest in America. That’s where you come in.

Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• Paid Time Off (PTO): The longer you stay, the more time off you’ll accrue!
• Life & Disability Insurance
• Paid Family Leave
• Tuition reimbursement
• Build your future with our awesome retirement/pension plan!
• Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!

How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.

• You’re valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
• Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
• Your career matters. Learn and grow with MaineHealth through our training and education opportunities.

Your Role:

The Director of Quality and Safety will lead agency-wide efforts to implement a comprehensive quality assurance and performance improvement (QAPI) plan, improve patient safety and patient experience, coordinate infection prevention activities, and manage accreditation and regulatory compliance. Working closely with the organization’s senior leadership team, the Director of Quality and Safety will have primary responsibility for implementing and monitoring compliance with the agency’s QAPI plan. The Director will facilitate agency-wide efforts to provide services consistent with evidence-based clinical guidelines and industry best practices, support efforts to reduce medical errors and eliminate preventable harm, lead efforts to measure and improve patient experience and help design efficient systems for responding to patient complaints and grievances, coordinate infection prevention and control activities, manage activities related to accreditation and regulatory compliance, and help the organization achieve quality and safety related annual goals and objectives. Other responsibilities include providing analysis and input for strategic planning and goal setting as needed and serving as a subject matter expert and resource for managers and staff.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. 1. Education: Master’s degree in a health-related field required.
   2. License/Certifications: N/A
   3. Experience: At least 5 years working in a health care delivery organization required, with a minimum of 2 years in a primarily administrative or management role. Experience working in one of the following areas required: Quality Management, Performance Improvement, Patient Safety, or Regulatory Compliance. Experience with regulatory and licensing conditions of participation or other compliance standards and processes required. Experience leading, managing, and working with teams across multiple locations preferred.
   4. Familiarity with clinical quality measurement and reporting required.
   5. Familiarity with patient safety reporting software required.
   6. Familiarity with electronic health records and clinical decision support required.
   7. A proven track record of motivating others to improve clinical quality and patient safety.
   8. Effective verbal and written communication skills; collaborative and team oriented
   9. Attention to detail and strong critical thinking skills.
   10. Proficiency in Microsoft Word, PowerPoint, Excel, and Access, or equivalent

Additional Information