Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA , veterans, and all belief systems.

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization’s success. The Senior Director of Nursing is a key position in driving the organization’s success. They are responsible for the leading, directing, and developing our nursing workforce, which contributes to the overall success of both Telecare and those we serve. Our nursing staff are a key element in ensuring we are providing high quality care to those we serve. The Senior Director of Nursing is responsible for setting the strategic direction for our nurses and ensuring they are equipped to deliver on our promise of delivering excellence to those most in need.

Full Time; DAYS; Monday - Friday

Expected starting wage range is $164,311 - $202,916. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the Senior Director Nursing role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare’s values. The ideal candidate is someone who has a successful track record of developing and delivering nursing care excellence. We define operational excellence in 4 key areas:

-Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that reduces the number of adverse events within the programs.

-Workforce Engagement. Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able maintain low turnover and have staff that stay and grow with the organization are key measures of success.

-Customer Satisfaction. Our customers are important. The Senior Director of Nursing needs to be able to regularly interact with customers and ensure awareness of Telecare’s commitment to both delivering high quality care and fiscal responsibility.

-Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization’s success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong patient care administration knowledge and workforce design and development to this role and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

POSITION SUMMARY

The Senior Director of Nursing (SDON) is responsible for activities and functions related to the administration of patient care systems, nursing care areas and departments and other department collaboration. This position will work with regional leaders and stakeholders including Human Resources, Talent Acquisition, and Training on the design and implementation of comprehensive programs that support nursing workforce development, improve nursing retention and satisfaction, and establish Telecare programs as a desired destination for nursing and entry level careers. This role involves extensive coordination and collaboration with the SVPs, VPs, program and leaders.

QUALIFICATIONS

Required:

·Graduate of an accredited school of nursing

·Twelve (12) years of experience, which includes five (5) years’ experience as a Director of Nursing and seven (7) years of experience, with at least three (3) years in psychiatric nursing OR a baccalaureate degree in nursing and three (3) years in psychiatric nursing.

·Current valid licensure as an RN in the state of California, or eligible for licensure in California

·Must be at least 18 years of age.

·Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment

·All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:

·An MSN degree as indicated by license / payor source.

ESSENTIAL FUNCTIONS

Clinical Quality Excellence

·Works with senior leaders of the organization and programs on strategic initiatives related to nursing workforce and improving nursing services.

·Ensures that the nursing department is in compliance with all related state, federal and local licensing regulations and requirements.

·Oversees Infection Prevention program for the organization.

·Participates in activities, including professional and trade organizations, that promote nursing and mental health services.

·Establishes and defines standards which ensure safe and therapeutically effective care.

·Assesses the quality of care rendered by the Nursing Department and ensures sound practice.

·Oversight of comprehensive Quality Assurance/Quality Improvement program within the Nursing Departments which includes frequent collaboration with other departments, employee education and a focus on monitoring departmental standards and actively removing barriers to the provision of high-quality care.

·Develops departmental goals, objectives, standards of performance, policies and procedures; organizes the department to meet legal, organizational and medical staff guidelines; functions in an advisory capacity .

·Is an active participant of all committees involving members served safety, nursing policies, practices and procedures.

Employee Engagement

·Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.

·Engage with clinical and nursing leaders to develop and align in the goals of developing and retaining workforce.

·Develop, execute and strengthen key nursing workforce programs to include (but not limited to):

oFloat Pool

oCentral Staffing

oNursing Recruitment and Retention programs

oNurse engagement and satisfaction

·Assumes responsibility for her/his professional growth and the ongoing professional development of the nursing staff.

·Establishes clinical environment for nursing programs and/or other professions through outreach to schools of nursing within the region.

Customer Satisfaction

·Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement

·Promotes and maintains professional and effective relationships and communications within the department and with other departments.

Financial Security

·Works with the programs to assist in Implementation of patient safety programs and actively participates in reducing Workers Compensation

·Oversight and collaboration with Department budgets for hiring, retention, use of registry etc.

·Requires travel 25 -35% annually.

·Partner with enterprise experts and leaders with Human Resources, Talent Acquisition, Training and finance to develop and execute workforce strategies for the region of care

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

·Excellent verbal and written communication

·Attention to detail

·Critical thinking to aid decision making

·Flexibility and ability to adapt

·Commitment to development

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive. The position requires manual deviation, repetition and dexterity as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious).

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.