Description:

The Housekeeping Supervisor will monitor the work activities of the Guest Room Attendants to ensure that they are providing a clean, orderly, and attractive environment for our guests. They assign duties accordingly while inspecting all aspects to make sure everything meets Canoe Place standards and keeps an eye on guest satisfaction.

Qualifications:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain regular attendance in compliance with CP standards, as required by scheduling, which will vary according to the needs of the hotel.
• Train housekeepers on cleaning and maintenance tasks
• Oversee Housekeeping staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on CP cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in Preventive Cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• Perform all other duties as assigned.

REQUIREMENTS:

• Work experience as a Hotel Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends

PERSONAL CHARACTERISTICS

• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
• Very self-confident and mature
• Good self-discipline with an ability to complete tasks independently