Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Way In- Access Center Case Manager is responsible for providing direct supervision and case management services to Access Center enrolled clients. The ultimate goal of the position is to enhance the quality of client management and satisfaction by promoting continuity of care through the integrated functions of case management and housing planning. The Case Manager’s role is to assess housing options, health, financial, and psychological needs to promote self-sufficiency of participants and provide support in connection to specialized supportive services and securing stable housing.

Essential Functions

• Provide individualized case management, advocacy, and referral services to clients experiencing homelessness.
• Support individuals in developing foundational independent living skills, securing full time employment, saving, and transitioning to permanent housing.
• Assist individuals in identifying barriers to independent living and ways in which they may overcome them.
• Provide support to participants in accessing mainstream benefits and securing permanent housing.
• Maintain documentation in accordance with all regulatory and internal policies (in participant’s file and electronically in HMIS)
• Complete Individualized Service Plans for all assigned clients and monitor implementation.
• Engage clients in individual case management sessions on a weekly basis to discuss progress/regression of service plan goals, identify ongoing service needs, and provide linkage to resources as needed.
• Provide referrals for group and/or individual mental health counseling; educational, vocational, and/or employment preparation and placement services; and a variety of social and recreational activities.
• Complete client eligibility screenings and intake process
• Ensure that all newly arriving clients participate in a comprehensive needs assessment within 24 hours of program entry.
• Facilitate groups, including cooking, basic computer skills, employment preparation, budgeting skills, activities of daily living and others which are relevant to the development of independent living skills.
• Participate in continuing education trainings and community-based provider meetings as assigned.
• Develop resources through outreach and collaboration with community providers.
• Collaborate with other staff members to ensure adherence to safety and security measures.
• Drive company vehicles & transport clients to appointments, events, and activities as needed.
• Perform all other duties as assigned by the Director.

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift up to 25 lbs.

Minimum Qualifications

• Bachelor’s Degree with minimum one year experience in social work, human services, or related field (or) four years of social services experience with case management
• Experience working with individuals experiencing homelessness preferred.
• Must be TB cleared prior to employment.
• Must obtain and maintain current CPR and First Aid Certification
• Knowledge of HMIS preferred.
• Must have Class C Driver License
• Clean MVR and ability to drive & transport clients.

Skills, Knowledge & Abilities

• Ability to carry out assignments independently and strong time management skills.
• Must maintain a non-judgmental attitude in working with clients.
• Must remain calm and follow protocol in all situations.
• Strong verbal and written communication skills
• Computer literate in Microsoft Office Applications and ability to type a minimum of 45 WPM.
• Knowledge of mainstream benefits, homeless assistance, employment, housing, medical and mental health resources in the community