Description

Advanced Eyecare Associates has been serving Polk County for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Magruder Eye Institute is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

Advanced Eyecare Associates is affiliated with Ascend Vision Partners premier network of Ophthalmic Medical Services.

The Patient Services Specialist (front desk associate/medical receptionist) position allows you to provide a welcoming environment to both our patients and physicians. This position also provides an opportunity to grow into other roles such as Ophthalmic Technician/Scribe or Surgery Coordinator. Our patient services staff report high levels of satisfaction with their roles at Advanced Eyecare Associates because they get to play a vital role in building relationships with our patients and creating a memorable experience for them. Though the days may be long and busy, they find the results to be well worth the effort.

Our patient services specialists (front desk associates/medical receptionists) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits. This is a great position for someone who has customer service experience, regardless of industry. We will train the right candidate.

Position Responsibilities:

Obtain demographic information, including insurance and running for verification

Schedule appointments according to our company protocols

Obtain copies of driver’s licenses and insurance cards

Explain consent forms and obtain patient signatures

Collect co-pays, past due balances, and set-up payment plans as necessary

Process incoming faxes, scan documents into patient charts, and send for medical review

Send office notes/scheduling updates to referring physicians

Check out patients and schedule follow up appointments appropriately

Help clinical team coordinate outbound referrals

Balance cash drawer daily

Prepare nightly deposit

Work reschedule and recall list

Communicate frequently with clinical/optical teams

Other duties as assigned

Performed other duties as assigned:

Make sure kitchen, waiting rooms and restrooms are stocked and clean

Attend weekly department meetings

Process medical records requests; both incoming and outgoing

Understand HIPAA and can maintain confidentiality

Obvious enthusiasm and interest in required

Have an outgoing personality with professional demeanor

Have a true desire to learn and the ability to think critically

The ability to communicate effectively to employees and patients

Can make independent and accurate decisions

Have an attitude that reflects a desire to go beyond the minimum required duties

Understanding that dependent upon need there may be instances where he/she is asked to travel to satellite offices

Requirements

Required Qualifications:

Medical work experience is NOT required, but it can increase your starting rate

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork

Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)

Able to work long and irregular hours, and travel to different locations based on clinic needs

Ability to master ophthalmology terminology

Required to have reliable transportation between local clinics during the workday (mileage is reimbursed)

High School Graduate, or equivalent

Desired Qualifications:

Experience in a busy health care facility, optometry, ophthalmology and/or retina clinic

Certified Patient Services Specialist (CPSS) Certification

Bilingual in Spanish

Physical Demands:

Ability to view patient images and operate computer devices

Ability to converse with patients - speaking and hearing

Frequent use of a computer, keyboard, and mouse

Near constant standing and walking

Other Position Details:

Schedule varies depending on assigned role and/or assigned physician

Monday to Friday schedule; Opening and closing shifts at most locations

Some job titles that usually have relevant experience for this position: medical/veterinarian assistant, phlebotomist, certified nurses assistant, customer service assistant

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Paid time off

Professional development assistance

Vision insurance

Medical specialties:

Ophthalmology

Schedule:

8 hour shift

Day shift

Monday to Friday

Ability to commute/relocate:

Reliably commute or planning to relocate before starting work (Required)

Work Location: In person