Job Summary: The Assistant Operations Manager plays a pivotal role in supporting the Operations Manager in overseeing and coordinating security operations within the company. This multifaceted position involves supervising security personnel, ensuring adherence to security protocols, cultivating client relationships, and contributing to the formulation and implementation of security policies and procedures.

Key Responsibilities:

Operations Management:

• Support Operations Manager: Collaborate in planning, directing, and orchestrating the company's security operations.
• Supervise Security Personnel: Exercise oversight over security staff's daily activities, encompassing shift scheduling, task allocation, and performance evaluation.
• Incident Management: Take charge of responding to security incidents and emergencies, furnishing guidance and assistance to security personnel while ensuring meticulous incident documentation and reporting.
• Quality Control: Conduct routine inspections and audits to uphold compliance with security policies and procedures, proactively identifying and rectifying any shortcomings.
• Training and Development: Facilitate the organization and execution of training programs for security personnel, ensuring their proficiency in fulfilling their responsibilities.

Client Relations:

• Client Interaction: Act as the primary liaison for clients, addressing their security requirements, concerns, and feedback with professionalism and efficacy.
• Contract Management: Aid in overseeing security contracts, ensuring that service provision aligns with client expectations and contractual agreements.
• Site Assessments: Participate in comprehensive site assessments and security evaluations, proffering recommendations for enhancements and optimizations.

Administrative Duties:

• Report Preparation: Assist in compiling operational reports, incident documentation, and other requisite paperwork as mandated by management.
• Inventory Management: Oversee the management of security equipment and supplies inventory, guaranteeing their availability and upkeep, including the inspection of vehicles and golf carts.
• Policy and Procedure Development:
• Policy Implementation: Contribute to the development and enforcement of security policies, procedures, and protocols to streamline operational efficacy.
• Compliance Monitoring: Ensure adherence to industry standards, regulatory mandates, and organizational policies.

Skills and Qualifications:

• Experience: Possess prior experience in security management or a cognate field, with at least 3-5 years in a supervisory capacity.
• Leadership Skills: Demonstrate robust leadership and supervisory competencies, adept at inspiring and managing teams.
• Communication Skills: Exhibit exceptional verbal and written communication prowess, adept at fostering professional interactions with clients and staff.
• Problem-Solving Skills: Showcase strong analytical and problem-solving acumen, capable of making astute decisions even in high-pressure scenarios.
• Technical Skills: Proficient in utilizing security management software and systems.
• Physical Fitness: Be physically fit to discharge requisite duties, including site inspections and emergency responses.

Working Conditions:

• Environment: Typically entails a blend of office-based work and on-site inspections or client engagements.
• Hours: Flexibility required to work beyond standard business hours, encompassing nights, weekends, and holidays, contingent upon operational exigencies.
• Travel: Ability to travel to diverse sites and client locales as necessitated.

Performance Metrics:

• Operational Efficiency: Ensuring timely and effective management of security operations.
• Client Satisfaction: Garnering positive client feedback and fostering client retention.
• Compliance: Upholding adherence to security protocols and regulatory stipulations.
• Team Performance: Ensuring the productivity and efficacy of the security team.

The role of Assistant Operations Manager demands a meticulous and highly organized professional capable of promptly responding to calls and texts. As a salaried position, a minimum commitment of 40 hours per week is expected, encompassing both office and on-site responsibilities as dictated by the company's operational imperatives. The incumbent must ensure comprehensive shift coverage, potentially necessitating personal shift coverage until suitable arrangements are made.