Essential Duties and Responsibilities

Include, but are not limited to:

• Assures the highest possible level of guest satisfaction for the cleanliness of all guest areas as well as the common (public) areas of the hotel hallways, lobbies, lounges, restrooms in hotel and casino, elevators, stairways, offices, restaurants, casino and any other area of the property that deems it, so that all health and cleanliness standards are met.
• Performs other duties as assigned.

Working Conditions

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.

The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear clearly. Must have the ability to lift at least 25 pounds.

Education / Training / Experience

High school diploma or equivalent. No experience necessary.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required

• Knowledge of principles and processes for providing customer service.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Skills and Knowledge

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Education

• High School or better