About the RoleWe have an immediate open position for a Client Services Consultant (CSC). This role is onsite working in Newport News, VA.Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams.What You Will DoCSC is responsible for the day-to-day delivery of Magnit’s products/servicesThe CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of WorkDepending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficientlyImplement new processes or enhance current processes to strengthen efficienciesFor Payroll desk:Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records Handle critical Employee Relations issues, requesting support and guidance as required Resolve and follow-through, in a timely manner, all issues related to the workerEscalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. For Staffing desk:Facilitate the fulfillment of temporary requisitions through VMS and efficiently manage the relationship/interaction of staffing desk suppliers and managersProactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for successResolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency What You Will NeedA customer-oriented, self-motivated critical thinker with a “Can-Do” attitude! Bachelor’s degree in a relevant discipline3 years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferredStrong communication skills with the ability to connect effectively across all layers of the organizationCompensation Package• Salary range is $55,000-$68,000 USD annually• Salary/ Hourly rate is based on experience, skills, and geographical location.TA Assigned: Toni Priestley