Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Introduction:
At ICECO, we are seeking a Tech Support Assistant to join our team. This role involves working closely with our Director of Tech to manage customer support cases and assist in product development research.
Responsibilities:

• Answer customer calls, document issues, and initiate support cases.
• Communicate effectively with related personnel to resolve customer issues.
• Keep track of case status and ensure timely actions are taken.
• Assist in research and development activities for new product enhancements.

Requirements:

• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and remain organized.
• Experience in technical support or customer service is preferred.

We Offer:

• Flexible scheduling with full-time and part-time options available.
• Competitive compensation, comprehensive benefits package, and 401K.
• A collaborative and fun work environment with opportunities for growth.
• Opportunities to get first-hand experience with new products and enjoy employee discounts.