MAF hospitality is Hiring a Tasting Host Near Phoenixville, PA
Vintner's Table has a great opportunity for full-time or part-time Tasting Hosts! Job Purpose:
The Vintner’s Table Tasting Host is responsible for ensuring that customers have a positive and memorable experience at Vintner’s Table. Tasting Hosts should have a genuine interest and great enthusiasm for learning about wine and sharing that knowledge with our guests as they guide them through service/wine tastings. This role is intended for someone with excellent verbal and interpersonal skills, and someone who enjoys conversing and interacting with different types of people and different types of wine drinkers. The Tasting Host should take personal leadership in providing outstanding service and friendliness that exceeds expectations with every customer, to build authentic and loyal customer relationships.
Under the guidance of the Restaurant Manager, the Tasting Host serves as the first point of contact for our customers. This is a brand ambassador that will carry out exceptional customer experiences and wine education that results in wine sales. As a result, the Tasting Host should possess serving and/or wine bar experience, should have a super-charged customer-focused attitude, and a vibrant enthusiasm for wine and food.
Qualifications:
Commitment to excellence and high standards of customer service
Basic knowledge of dining room and service procedures and functions
Basic knowledge and passion for wine, wine service, winemaking, and wine education
Able to work a flexible schedule
Basic mathematical skills
Able to communicate effectively
Able to handle money and operate a point-of-sale system
Twenty-one years of age or older; ability to pass RAMP training
Restaurant and/or Wine Tasting Room experience a plus
Professional appearance and demeanor
Able to lift up to 40 pounds
Must be able to stand, walk, lift and bend for up to 10 hours a day
Weekends, holidays, and evenings required
Duties and Responsibilities:
General:
Promote, work, and act in a manner consistent with the mission of Vintner’s Table/Folino Estate, LLC.
Monitor and observe guests' dining experience/wine tasting to ensure guests are satisfied with their food and service and respond promptly and courteously to correct any problems
Collect payments from guests
Take food or beverage orders from guests
Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Serve food or beverages to guests and prepare dishes when expected
Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
Inform guests of menu changes and specials and made recommendations you genuinely feel your guests will enjoy
Clean tables or counters after guests have finished dining
Prepare hot, cold, and mixed drinks for guests and chill bottles of wine
Stock service areas with supplies such as coffee, food and tableware
Explain to guests how various menu items are prepared – be aware of menu items with potential allergens
Perform cleaning duties such as sweeping and mopping floors, tidying up server station, taking out trash, and checking and cleaning the bathroom
Bring wine selections to tables with appropriate glasses and pour wines for guests
Garnish and decorate dishes in preparation for serving
Describe and recommend Folino Estate wines to guests
Sell wine and increase wine club memberships
Conduct wine-tasting experiences for different size groups
Attend special events and off-site tastings
Oversee the opening/closing procedures
Assist in inventory control and management of wines and retail items
Attend all scheduled employee meetings and offer suggestions for improvement
Maintain all RAMP and PLCB qualifications
Physical Requirements:
Ability to stand and sit for extended periods of time, including long shifts of 10 hours