10 Customer Service Manager- Remote Jobs in South Gate, CA
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Maersk is Hiring a Remote Customer Service Manager- Remote
The Customer Manager manages and coordinates activities related to assigned account(s). Creates an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective. Participates in the network of Program Managers assigned to our Key Accounts and creates the framework around Cost Optimization, Operational Excellence, Customer Service, and Innovation.
This is a remote position.
We offer
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Key responsibilities
- Serve as the key point of contact with internal and external stakeholders.
- Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.
- Error and complaint resolution.
- Manages project changes in account activity
- Communicate with internal and external customers.
- Follow up on all special projects.
- Follow up on all past due monies related to account.
- Prepare daily and monthly KPI reports.
- Communicate with internal and external stakeholders any concerns and/or issues that may impact their respective organizations.
- Communicate with internal and external stakeholders any ideas and solutions that may benefit their respective organizations.
- Travel 25%
We are looking for
- Excellent interpersonal and communication skills.
- Previous experience in supply chain, transportation, or distribution required. Prior experience in cold storage is preferred.
- Ability to establish and maintain effective relationships with management staff, employees, and service providers.
- Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
- Strong analytical and organization skills.
- Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
- Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
- Medical
- Dental
- Vision
- 401k Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
$75,000-$90,000
- The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
- USA South Gate Local Project/Process/Performance Management
Job Summary
Full Time
Transportation
$88k-114k (estimate)
05/12/2023
04/25/2024
maersk.com
FLORHAM PARK, NJ
1,000 - 3,000
2011
SREN SKOU
$1B - $3B
Transportation
Related Companies
About Maersk
ABOUT US Maersk knows the value of having the right employees for the future - that is why we have established Students@Maersk, the official network for 100 students across the different business units in the Maersk Group. OUR VISION We strive to be a value adding partner for our members and for the Maersk Group. The key to accomplishing this is a network founded on strong relationships across the Group. WE ARE MAKING IT HAPPEN We strengthen the network by hosting events with a mix of professional and social aspects, which enable us to engage students in the possibilities of building a continu...ous career within the Group and to maintain long-lasting relationships with their colleagues. WHO WE ARE Students@Maersk is organized through the Steering Committee and supported by a group of Student Ambassadors. The Steering Committee develops the strategy of the network in line with the Maersk Group ambitions, organizes events and holds the overall responsibility of the network. The Committee strives to follow the diversity of the Maersk Group demography. Currently the Committee consists of five members from different functions, educational backgrounds, and nationalities. Our dedicated groups of Student Ambassadors are enablers of relationship-building between students and represent Maersk Group externally. They are proactive members, helping to include all Student Assistants in the network in collaboration with the Steering Committee. WHAT WE DO: Off-site visits to business activities Seminars with senior executives across the Group Social events Participate in external events Share job opportunities within the network This is the official Students@Maersk LinkedIn page. Please follow us for updates about the network, events, stories about students and job opportunities. We are looking forward to connecting with you!
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The job skills required for Customer Service Manager- Remote include Customer Service, Problem Solving, Transportation, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager- Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager- Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager- Remote positions, which can be used as a reference in future career path planning. As a Customer Service Manager- Remote, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager- Remote. You can explore the career advancement for a Customer Service Manager- Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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