You haven't searched anything yet.
Responsibilities for the position
Understand the supply chain SCM account's business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
Builds and maintains long term relationship with customer, and internal operational and customer service network.
Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager, KCM or Customer Experience Manager where applicable.
Collaborate and lead the Global Service Centre (GSC) staff assigned to the key account.
Maintain IOPs, SOPs and KPIs in accordance with business changes.
Analyze gaps between operational service levels and data output and make recommendations to address identified gaps.
Support PM in KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer.
Assist and coordinate new tactical and operational project initiated by the client and/or Maersk .
Day to day coordination of domestic shipments with all parties.
Onboarding of truckers and vendors to operating platform - Transporeon
Procurement within Transporeon (new task versus original model)
Review rates, evaluate routings and provide performance of service (new task versus original model)
Ensure compliance with applicable federal, state, and local laws and regulations, adherence to company procedures and policies.
Engage in communication with logistics suppliers to provide proactive demurrage and detention handling.
Performs other position related duties as specified by management. Can't take task from customer without Maersk review and approval. This to preserve good order.
Notes on the inhouse role:
As an external party to the CUSTOMER, employee should follow-up Maersk and CUSTOMER policies. The Inhouse must following this basic housekeeping rules:
Shall not receive or review in person shipment delivery.
Shall not enter production facility, to review any production failure or lack of inventory. * Not including visits to understand the operational flow.
Shall not go to the port, terminal, rail, etc to review any problem with the cargo
For any business travel, this must be requested to Manager for approval.
This is an onsite role, from Monday-Friday 8-5pm.
You are expected to be available from time to time to follow up pending topics or urgent deliveries happening after office hours or weekends.
You will be provided with a desk setup and laptop to do your job, and a company phone too be used for business.
Will periodically be asked to come to Maersk office in Charlotte for training or company events.
Technical Skills & Key Competencies
Education and Experience Requirements
Onsite schedule
Dress Code in alignment with JCB dress policy
Monday - Thursday:
Business Casual Fridays:
In the event JC notifies us that you didn't comply with the dress code, you will receive a warning, if this behavior is repeated it will be a written warning going into your company records.
Notice to applicants applying to positions in the United States.
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave,veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.Full Time
$91k-119k (estimate)
01/28/2024
04/04/2024