Job Title

Commercial Customer Service Representative

Job Description

Madril Insurance is looking for a Commercial Customer Service Representative to join our growing company. This position will manage and service existing clients..

We value insurance professionals with strong sales and customer service skills that have a passion for helping customers meet their insurance needs. The ideal candidate must have strong oral and written communication skills. Also, focus on building a relationship with clients.

Responsibilities

Order and issue binders, certificates, policies, endorsements, and other related items; verify their accuracy; forward them to the client.

Provide day to day client service by anticipating clients’ needs and responding to client questions and issues in a timely manner.

Assists clients with completing supplemental applications, audits, inspections, etc.

Manage the marketing and renewal process according to agency workflows.

Collects deposits or payments, or arranges direct bill options with carriers.

Communicates with clients and carriers by phone, fax, e-mail, mail and in-person visits.

Actively grow in industry knowledge.

Maintain an operating knowledge of specific carrier coverage and eligibility.

Additional tasks as requested or as needed in order to provide excellent customer and account services.

Skills

Must be a personable, highly motivated, goal-oriented, and organized individual that is driven to achieve set goals.

Excellent organizational, time management and follow up skills.

Written, verbal, and interpersonal communication skills.

Great teamwork skills.

Fast-paced environment with the ability to handle multiple tasks.

Ability to explain complex issues and concepts effectively to non-insurance customers.

Requirements

High school diploma.

Must hold a Florida 2-20 or 4-40 insurance license with 3 years experience in Property/Casualty Insurance

Must be able to work full-time 40hrs Monday through Friday.