Job Title: Computer Operator
Job Location: Lincoln

Immediate Supervisor: Telecommunications Manager
Status: Non-exempt

DEPARTMENT FUNCTION/JOB OVERVIEW

Responsible for assisting in quality delivery of the daily operation of the facility’s computer system including preparing reports, batching jobs, performing print jobs, daily electronic backups of the computer system and assuring quality operation of the facility’s switchboard at all times. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.

ESSENTIAL FUNCTIONS

(INFORMATION)

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

Sedentary work. Requires adequate vision to read computer screen and print outs a good part of each shift. Must possess the ability to speak clearly, and react quickly and calmly in placing and receiving calls of an “emergency” nature and be able to cope with stress of deadlines while working in a small, physically close space. There will be the need for an extended shift. This position physically demands some walking, stooping, and lifting (up to 30#).

QUALIFICATIONS

Education - High School Equivalency Required. Associates Degree in Telecommunications or computer related field preferred.

Experience Preferred - Telephone switchboard/PBX experience preferred. Six months experience working in Microsoft Word, Excel, and server backup and monitoring required.

Skills Required - Good typing skills. Excellent written and oral communication skills. Strong interpersonal skills, able to elicit cooperation and follow direction accurately within a reasonable training time. Must possess good grammar, spelling, and organizational skills to understand and follow oral and written instruction.