Description

Work with internal members and suppliers to enter and maintain quality claim data and follow-ups.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. 

• Correspond with internal departments, outside facilities (including customers) and mill representatives to resolve quality problems. 
• Review defective material and make appropriate dispositions.
• Maintain organized claim and defect data to report to management. 
• Enter debits into computer system and monitor to ensure completion.
• Respond to customer complaints and issue credits, corrective actions, etc. as needed. 
• Assisting production management of creating work procedures and internal standards as necessary.
• Assist production management with cause and analysis related to defect and customer complains.
• Maintain and monitor calibration of gauge instruments.
• Maintain and monitor Quality management System, procedures, policies, PPAPS, FMEAs, Control Plans, internal/external audits, etc.
• Lost revenue tracking.

QUALITFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Four-year Bachelor’s Degree or equivalent experience and/or training. 

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, quality manuals, operational procedures, and work instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of suppliers or employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. 

OTHER SKILLS AND ABILITIES: Ability to use ten key calculators, perform data entry, and use various personal software (Microsoft Windows, Outlook).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is required to walk distances within the warehouse. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Proper safety equipment is required on the warehouse floor.