Job Description:
Experienced Service Advisor
Top Compensation Package
Madera Chevrolet Toyota
Madera, CA
Full Time
$70,000-$120,000
Pay plan with no cap!
Position Overview:
We are currently seeking a highly organized and customer-focused individual to join our team as an Auto Dealership Service Writer/Advisor. In this role, you will act as the primary point of contact for customers bringing their vehicles in for service or repairs. You will be responsible for assessing their needs, coordinating with technicians, and ensuring a smooth and efficient service experience. The ideal candidate will have excellent communication skills, a strong automotive background, and a passion for providing exceptional customer service.
Responsibilities:
1. Provide exceptional customer service to all vehicle owners and ensure a positive service experience.
2. Greet customers and listen attentively to their concerns and vehicle issues.
3. Conduct thorough vehicle inspections and accurately document customer concerns using advanced diagnostic tools and systems.
4. Clearly explain service and repair options to customers, including cost estimates and timelines.
5. Schedule appointments and manage the service department's calendar to maximize efficiency.
6. Liaise between customers and technicians to ensure timely and accurate completion of repairs.
7. Maintain open lines of communication and provide regular progress updates to customers throughout the repair process.
8. Document all activities, recommendations, and repair orders in a detailed and organized manner.
9. Address any customer complaints or issues promptly and professionally, ensuring a resolution that meets or exceeds their expectations.
10. Upsell additional services or preventive maintenance packages based on vehicle inspection results and customer preferences.
11. Stay up to date with industry trends, new vehicle models, and advanced automotive technologies to better assist customers and address any technical inquiries.
12. Uphold company policies and maintain a clean and organized work environment.
Requirements:
1. High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus.
2. Proven experience as a Service Writer/Advisor at an auto dealership, automotive repair facility, or similar environment.
3. Strong knowledge of automotive systems, parts, and repairs, including familiarity with diagnostic tools and software.
4. Exceptional customer service skills with the ability to address customer concerns and build lasting relationships.
5. Excellent communication and interpersonal skills, including the ability to explain technical information in a clear and understandable manner.
6. Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
7. Proficient computer skills and experience with automotive management software or similar systems.
8. Valid driver's license with a clean driving record.
9. Positive attitude, team player mentality, and a strong work ethic.
10. Time management skills and the ability to work efficiently under pressure.
11. Willingness to continuously learn and adapt to changing automotive technologies.
If you have a strong automotive background, exceptional customer service skills, and a drive to provide superb service, we invite you to apply for the position of Auto Dealership Service Writer/Advisor. Join our team and contribute to our commitment to delivering high-quality care to our valued customers.