Company & Property Description:
Whether traveling on a ski trip to Telluride or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary:

Join our team as a Spa Coordinator for the Madeline Hotel, serving the needs of the business, our guests, and our colleagues by working closely on shifts with the team to greet guests, schedule spa appointments, assist guests in the boutique, promote retail and ensure guest service standards are consistently being met or exceeded.

Core Responsibilities:

Greetings of all guests

Must have great telephone skills and follow The Madeline Spa Telephone Etiquette and Guidelines

Assisting guests with questions regarding spa services and products

The ability to explain, sell and book appointments

Checking the guest into the computer system and charging for services performed

Responsible for the sale and service of all retail products to guests

Responsible for maintaining the retail area of the spa in a clean and orderly manner

Knowledgeable of the features and benefits of all retail offerings, product sales, and promotions.

Effectively recommend products to meet the needs of our guests.

Properly open and close spa and or salon each day according to Standard Operating Procedures.

Provide guests with detail descriptions of spa treatments, packages, services, facility features, and hours of operation.

The ability to handle guest comments and concerns in a timely and appropriate manner.

Be knowledgeable on spasoft, credit card machine, and copier/scanner.

Handle Gift Cards

Be knowledgeable on the hotel/spa and speak confidently about other outlets in the hotel.

Required Qualifications:

Computer and Telephone skills

Impeccable attention to details

• Able to work on a flexible schedule, including weekends and holidays, according to department needs

• Prior experience in Front Desk

Preferred Qualifications:

Experience at a luxury hospitality property

Superior professional appearance and manner, good character to work on a fast-paced team

• Prior experience in Front Desk Spa

Rate:
$18.00/hour

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Benefits::
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.
About Madeline Hotel::
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.
About Auberge Resorts Collection::
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Stay Connected::
www.aubergeresorts.com
Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.