Our Company

Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked tropical fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

OVERVIEW

The Director of Operations reports directly to the General Manager and is responsible for oversight of all operational aspects of the resort. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the resort’s operation.

DUTIES AND RESPONSIBILITIES

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition and cleanliness of all facilities and equipment.

• Maintain the highest levels of guest service and develop a rapport with our hotel guests, residences, and the local clientele, meeting and greeting guests at hotel, and handling guest complaints effectively, pleasantly and efficiently.

• Conduct regular walkthroughs for maintenance and cleanliness to continuously maintain or improve the physical properties.

• Lead the training and education for all leaders and team members.

• Work with the General Manager and Director of Finance to monitor and maintain the costs in line with budgeted and forecasted projections. 

• Maintains knowledge of trends, systems, practices, and equipment in all departments and monitors local and regional competitors to compare their operation with the hotel’s.

• Develop strategic goals, strategies, procedures and policies including offering guests great value in their experience.

• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, positioning and strategy.

QUALIFICATION REQUIREMENTS

Required

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or a related field.

• Five or more years’ operating experience in a similar capacity in a top restaurant group or luxury hotel, ski destination experience preferred.

• Experience in maintaining state and federal health and safety regulations.

• Experience in completing administrative tasks, to include, reporting, budgeting, project management, etc.

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills:

• Strong aptitude in financial management, financial reports and analysis.

• Demonstrated track record of strong attention to detail and good communication skills.

• Strong leadership skills and a proven ability to recruit, train and develop winning teams.

PHYSICAL DEMANDS

• Must be able to sit or stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds.

• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account 
• Basic Life and AD&D
• Employee Assistance Program
• Summer Wellness Program
• Tuition Reimbursement
• Task Force
• Career Growth
• Phone Reimbursement
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a match on employee contributions.

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family
Madeline Hotel and Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel and Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits:
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.About Madeline Hotel:
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.Stay Connected:www.aubergeresorts.comAuberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Operations/Operaciones
This is a management position
This is a ft-year round/ tiempo completo- todo el año position