Roles & Responsibilities

Guest Experience Supervisor Madame Tussauds San Francisco

145 Jefferson Street San Francisco, CA 94133 United States

This is a seasonal position ending on 9/2/2024

Are you ready to embark on a journey of enchantment? Madame Tussauds San Francisco is searching for a Guest Experience Supervisor to sprinkle some extra sparkle into our world-class attraction!

About the Role:

As a Guest Experience Supervisor, you'll be the wizard behind the scenes ensuring every guest experiences the magic they've been dreaming of. Join our merry band of Merlin's and make smiles your specialty!

Essential Job Functions:

• Lead our team of merry-makers to deliver unforgettable guest experiences, earning top marks and mystery visit high-fives!
• Be the fairy godmother of fun, spreading positivity and joy wherever you go!
• Ensure our attraction sparkles brighter than a fairy's wand, maintaining impeccable standards of service and safety.
• Lead by example, showing off your wizardry in all areas of the attraction.
• Wave your magic wand to support training and development, making sure our team is always ready for their close-up.
• Help us summon those revenue metrics with your commercial know-how.
• Work your magic with the General Manager to conjure up labor budgets and schedules for all seasons.

Main Responsibilities:

• Be the guardian of safety and operational excellence, keeping our attraction as spellbinding as ever.
• Keep our General Manager in the loop on all things guest experience, even when they're off on their own magical quests.
• Ready to step up as a Duty Manager whenever the need arises.
• Dive into every role in the attraction, from casting spells to scrubbing cauldrons.
• Make sure our doors open on time, every time, with all attractions in tip-top condition.
• Be the chief cheerleader for our team, giving them the pep talks and feedback they need to shine like stars.
• Help us find the next generation of magic-makers by lending a hand with recruiting and training.
• Keep your eye on the crystal ball, reporting on everything from admission metrics to dwell time.
• Cast your spell over our team, guiding them to their full potential with personal development plans and training sessions.
• Handle any hiccups with ease, ensuring our guests' experience is as smooth as a fairy's wings.
• Set sail on the sea of complaints, resolving any issues with grace and finesse.
• Keep the magic alive with daily team briefings, spreading the enchantment far and wide.
• Encourage creativity and innovation among our team, because the sky's the limit when it comes to making magic!
• Embody Merlin's values at every turn, ensuring our team follows suit.

Brand Specific Responsibilities:

• Know the secrets of every corner of our attraction and share them with our guests.
• Spot your favorite figures and share the reasons why they hold a special place in your heart.
• Treat our figures with the reverence they deserve, honoring the artistry that brings them to life.
• Dive deep into the history of Madame Tussauds, bringing its 200 years of magic to life.

Qualifications & Experience

About You:

• Do you have a knack for turning frowns upside down? Are you ready to sprinkle some fairy dust and make every day magical? Then you're just the kind of wizard we're looking for!
• Customer service is your superpower, and you've got a soft spot for families and kids.
• You're a communication wizard, able to work your magic whether you're flying solo or part of a team.
• Fast-paced environments don't scare you; in fact, you thrive on the energy!
• You've got your high school diploma or GED in your back pocket, and a college degree would be the cherry on top.
• If you're 18 years or older, we want you to be part of our magical team!

Benefits

About the Perks:

In return for your magical talents, you'll receive a treasure trove of benefits, including affordable and robust medical, vision, and dental plans. Plus, you'll get free entry to all Merlin attractions for you and your friends and family! And with continued growth opportunities in our exciting, global organization, the sky's the limit!

Join Our Magical Kingdom:

At Merlin, we believe that everyone deserves a happily ever after. We welcome people from all walks of life to our enchanted castles and want our team to reflect that same diversity. We're committed to creating an inclusive and welcoming workplace where everyone has the chance to shine, no matter their age, race, gender, disability, or who they love.

Contact Us:

We're here to help make your magic dreams come true! If you need any accommodations during the application process, don't hesitate to reach out to our friendly team at NAPeopleHUB@merlinentertainments.biz.

Are You Ready to Join the Adventure?

Cast your spell and apply today to become part of our magical team at Madame Tussauds San Francisco! Because at Merlin, we believe in making every day a little more magical!

Pay Range