Working at Macro Solutions, a leading provider of IT and management consulting services, is an opportunity to collaborate with great people who have a passion for the services they provide to our clients. We are currently looking for an experienced IT Support Specialist candidate for a role on one of our Federal projects in Washington, DC.
Key Responsibilities:

• In-depth knowledge and documented experience working with desktop and laptop computers, PC and Mac, to include inventorying, troubleshooting, diagnosing and resolving computer hardware and software problems for a wide array of customers.
• Ability to quickly and accurately perform data input to submit trouble tickets and other requests.
• Familiarity with DoD and DoN security requirements as they relate to IT and the Clinger-Cohen Act.
• Ability to inventory IT assets and perform asset management.
• Familiarity with computer cloning and software patching.
• Strong organizational skills.
• Excellent customer service skills.
• Ability to adhere to IT installation timelines and deadlines.
• Ability to map printers in a wireless environment.
• Excellent oral and written communications skills.
• Expertise in all MS Office applications, including Office 365 SharePoint and OneDrive.
• Ability to pack, ship, receive and track computer equipment.
• Familiarity with Avaya PBX Phone System.
• Familiarity with AMX All-In-One Presentation Systems.

Qualifications Education:

• SECRET clearance is required
• CompTIA A Certification or similar is desired.

Macro Solutions is a woman-owned IT and management consulting firm that helps government organizations select, implement, integrate and maintain critical business solutions. A relationship company at our core, we pride ourselves on building high-touch, high-trust environments for our clients and partners, at every level of our business. Assessed at CMMI Maturity Level 3 for both Development and Services and ISO 9001:2015 certification, Macro delivers honest, powerful results from the inside, outward.
Deeply invested in advancing long lasting employee relationships, our distinctive Consultant Care program ensures that our employees are always a priority at every level of the organization and has been integral to our 94% employee retention rate.
Along with a supportive environment and culture that thrives on dreaming big, getting things done and having fun together, Macro Solutions offers employees a full suite of competitive benefits, including health, dental, 401(k), and paid time off.
If you would like to learn more about Macro, are interested in joining our team, or would like to learn more about our Consultant Care program visit our website.
Macro Solutions is an Equal Opportunity Employer.