Job Overview: We are seeking a dynamic and versatile individual to join our team as a Retail Lead. This position requires someone who thrives in a fast-paced environment, possesses exceptional attention to detail, and can adeptly manage various responsibilities ranging from customer service to inventory management. As a vital member of our team, you will contribute to creating an exceptional experience for our customers while ensuring smooth day-to-day operations of the chocolate shop.

Responsibilities:

• Assist customers and clients with efficiency and accuracy, providing friendly and helpful service to enhance their shopping experience.
• Execute opening and closing procedures meticulously, ensuring the shop is prepared for business and properly secured at the end of the day.
• Manage register procedures including handling transactions, processing payments, and maintaining accurate records.
• Proactively manage projects and tasks, prioritizing them to meet deadlines and maintain a smooth workflow.
• Adapt quickly to changing circumstances and demands, maintaining composure and professionalism in a fast-paced environment.
• Demonstrate excellent interpersonal skills to effectively interact with customers and colleagues of all personalities.
• Uphold a high standard of cleanliness and organization throughout the shop, contributing to its inviting and attractive ambiance.
• Collaborate with team members to foster a positive working environment that promotes productivity and teamwork.

Requirements:

• Ability to quickly learn and adapt to new tasks and procedures.
• Strong attention to detail and a commitment to maintaining high standards of quality.
• Prompt and reliable, with excellent time management skills.
• Friendly and approachable demeanor, with exceptional customer service skills.
• Previous retail experience preferred but not required.
• Passion for chocolate and enthusiasm for sharing that passion with customers.
• Flexibility to work in a seasonal environment with fluctuating demands.
• Positive attitude and willingness to contribute to a fun and enjoyable working atmosphere.