General Summary
The Supervisor/Keyholder opens and closes the store, supports the store managers, and is the lead when the managers are not available

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Responsible for opening and closing the store.
• Assist with the implementation of store improvement programs.
• Work with Store Manager and Assistant Manager on all aspects of running the store.
• Assist with special projects.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Perform all other duties as assigned.

Inventory & Merchandising
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership
• Lead by example; be approachable by all associates and customers.
• Communicate any merchandising, cost control or sales idea to the Store Manager.
• Prepare and challenge yourself for future advancement.

Education

High School or GED equivalent.

Experience

Previous retail management experience preferred.

Hardware, home repair, paint, lawn and garden experience preferred.

Physical Demands

Standing, walking, lifting (up to 25lbs) and climbing.