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Technical Training Logistics Manager
$79k-99k (estimate)
Full Time
2 Weeks Ago
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Mack Trucks & Volvo Trucks is Hiring a Technical Training Logistics Manager Near Greensboro, NC
Technical Training Logistics Manager
Location:Greensboro, NC, US, 27409
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Scheduling and Planning
- Conducts quarterly technical training needs assessment of the dealer network to forecast technical training class schedules for the following six months.
- Publishes the six-month training schedule in the Learning Management System (LMS) and the Training and Development Guide
- Acts as the primary point of contact for fleet training requests and, in coordination with Lead Technical Trainers, schedules technical trainers for agreed-upon fleet training.
- Coordinates with the Training Operations Team to maintain visibility on non-technical training classes scheduled in the training centers. Communicates to technical training teams non-technical training schedules in the regional training centers.
- Coordinates with the Technical Training Learning Program Managers (LPMs) and the Training Operations Team to communicate topics, schedules, and resource needs for technical Academy LIVE productions.
- Collaborate with the Battery Electric Vehicle Dealer Development Manager to ensure training completion and scheduling of Instructor-Led Training (ILT).
- Works closely with the Training Operations Team and Lead Technical Trainers to determine schedules and support needed for the Mack Masters and VISTA training performance events.
- Works with Lead Technical Trainers and Sr. Manager of Technical Training on organizing logistics of team meetings throughout the year.
- Support the Sr. Manager of Technical Training with managing the Dealer Employee Trainer (DET) and the Diesel Advanced Technical Education (DATE) programs.
Reporting and Analysis
- Design and maintain various reports using PowerBI, advanced Excel skills, and other platforms to provide Trucks Academy leadership with the intelligence needed to manage the function.
- Coordinate with Training Operations’ LMS team to respond to Trucks Academy leadership requests for ad-hoc reporting and data needs.
- Support Lead Technical Trainers and Sr. Manager of Technical training in maintaining trainer efficiency and performance reports using evaluations and training schedule data from the LMS and other sources.
- Conduct regular analysis of dealer network training needs and adjust schedules and training offers accordingly.
Communications and Customer Service
- Ensure six months of the class schedule is published in The Training and Development Guide. Update any changes that occur to the published schedule ongoing.
- Communicate with field service teams and dealer service leadership about available classes and seat fill rates.
- Coordinate with the Training Operations Team to market and communicate technical Academy LIVE productions, Mack Masters, VISTA, and other technical training events.
- Manage the Trucks Academy function emails (in support of the Training Operations Team).
- Serve as a subject matter expert and advisor on LMS functionality and processes.
- Provide LMS support to other Trucks Academy teammates as needed.
- Act in a Customer Support role by responding to relevant inquiries from dealer personnel, field personnel, corporate staff, and department teammates via phone, online chat, email, and the SNAP ticket system.
- Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Critical Competencies
- Customer Focus
- Ensure Accountability
- Project Management
- Organizational skills
- Communicates Effectively
- Standing Alone
- Plans and aligns with flexibility
- Responsiveness
- Effective meeting management
- Technical Learning
- Action Oriented
- Peer Relationship
- Perseverance
- Integrity and Trust
- Learning on the Fly
- Data Analysis
Essential Educational and/or Training Qualifications and Certificates
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) required.Proven experience with Power BI and other analytic software.
- Experience in a training environment and familiar with learning management systems.
- Proven track record in a corporate setting with numerous diverse responsibilities supporting multiple stakeholders.
- Training logistics and event planning experience.
Preferred Experience and Knowledge
- Project management experience
- Advanced knowledge of Cornerstone on Demand LMS functionality.
- Advanced user of Excel and Power BI
- Excellent project management and cross-functional communications skills are critical.
- Technical background beneficial
Other Requirements
- Periodic domestic travel.
- Possible international travel
What’s in it for you?
We are pleased to offer a solid package of compensation and benefits. You will enjoy:
- Competitive base pay
- Comprehensive medical, dental and vision insurance
- Generous PTO
- Tax deferred retirement plans, varied by business; 401(K) with company match
- Global organization with expansive career growth opportunities
- Volvo Group University for professional and personal development
- Workplace health/wellness and reimbursement programs
- On-campus fitness center and café
- Avid approach to Sustainability
- Culture with a passion for Diversity, Equity, and Inclusion for all
- We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.
Ready for the next move?
You will be an important part of ensuring service technicians in Volvo Trucks and Mack Trucks in North America receive the training they need to reduce fleet downtime and improve customer satisfaction. By driving maximum efficiencies in Trucks Academy’s technical training program, you will help get more service technicians trained in the skills areas required by our dealer network in pursuit of improved uptime rates and customer satisfaction scores.
Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Job Category: Competence Development
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 9081
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Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Job Summary
JOB TYPE
Full Time
SALARY
$79k-99k (estimate)
POST DATE
04/27/2024
EXPIRATION DATE
04/30/2024
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