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About Us
We are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers. We operate based on a set of (5) core values: Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.
About the Position
The Service Coordinator is the nucleus of our Service Department. Typical responsibilities include but are not limited to:
· Communicate with customers to understand their service needs and provide updates on service requests.
· Maintain service records and documentation in our web-based system (FCS)
· Scheduling of service visits and communicating with customers about scheduling.
· Finalizing invoices (proof reading, fixing issues and publishing).
· Sending out daily schedule.
· Creating proposals/estimates.
· Answering customer questions about services rendered or proposals.
· Performing administrative tasks within (FCS).
· Collaborate with the service team to ensure quality workmanship and customer satisfaction.
· Finalizing timecards to be processed for payroll.
· Completing General Contractor prequalification packets.
· Assisting Service Manager.
· General Administrative Support.
· Take ownership of issues and drive them to ground.
About You
You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems. You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn. You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.
Resume must reflect 4 years’ experience in:
· Office setting
· Customer Service
· Detail oriented data entry
· Working with technology such as Excel, Word, Adobe PDF, and Gmail
Any experience in the following is a bonus but not necessary:
· Roofing
· Service-related industry dispatching
· FCS platform
· Project management/estimating
The Schedule
Typical working hours are Monday-Friday 7am-4pm
Full time on-site position.
Benefits
· 6 paid holidays after 90 days.
· PTO
· Medical/Dental/Vision benefits
· 401(k) matching
· Performance based bonus opportunities
· Employee/Customer referral bonuses
Pay negotiable based on experience.
Pay: From $44,000.00 per year
Other Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Vision insurance
Full Time
$40k-51k (estimate)
05/18/2024
06/05/2024
macdermottroofing.com
Livonia, MI
<25
The job skills required for Service Coordinator include Customer Service, Scheduling, Customer Support, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
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