1 Associate- Credit Service Operations Job in Indianapolis, IN

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Associate- Credit Service Operations

MacAllister Machinery

Indianapolis, IN | Full Time

$39k-49k (estimate)

2 Months Ago

Associate- Credit Service Operations

MacAllister Machinery Indianapolis, IN

$39k-49k (estimate)

Full Time | Business Services 2 Months Ago

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MacAllister Machinery is Hiring an Associate- Credit Service Operations Near Indianapolis, IN

Position Summary
This position is responsible for supporting the overall objectives of the Corporate Finance department by providing administrative services and customer assistance to establish and maintain accurate trade credit accounts.

Position Duties/Responsibilities

Primary Responsibilities:

Inputs information in the system for new customer accounts in accordance with defined protocols and service level commitments; interacts with sales operations personnel to ensure customer accounts are established promptly and accurately.
Updates and maintains information in the systems for existing customer accounts in accordance with defined policies and procedures.
Attends to external and internal inquiries/requests (received via phone and electronically) promptly regarding customer account balances and transactions; actively listens to customers to identify the issue and determines appropriate course of action to address inquiry/request.
Resolves customer inquiries by providing transaction and account documentation; coordinates the necessary resources to address other inquiries/issues.
Coordinates and collaborates with other individuals/departments to timely communicate and resolve customer account and invoicing issues.
Processes customer payments in accordance with defined protocols.
Assists with the maintenance of suitable customer Certificates of Insurance (COI).
Performs research on customer account activity; assists in maintaining accurate customer account balances by proposing corrections and adjustments, as needed.
Verifies bank and trade references provided by new and existing customers to support trade credit determinations.
Provides professional, courteous and timely service to customers regarding account transactions and balances; promotes a positive image of the Company in all customer interactions.
Assists with targeted collection campaigns, as assigned by management.
Compiles data and prepares reports, as requested.
Participates in implementing process and operational improvement initiatives
Other duties, as assigned

Position Requirements
Required:

High School Diploma or GED
At least 2 years of experience in a customer service, general accounting or commercial credit role in a corporate environment.

Preferred:

Associate Degree in business related field (Accounting, Finance, Business Administration, etc.)
Experience with data manipulation/analytics tools and Enterprise Resource Planning (ERP) systems

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)