Job Summary

Manages all aspects of hospitality services for M1 Concourse. Manages all concession area operations for various M1 Concourse Public Events.

Facilitates the consistent delivery of exceptional guest experiences including, but not necessarily limited to comprehensive planning, cross-departmental coordination, precise execution, ad hoc effective problem solving, post-event analysis and continuous improvement efforts.

Collaborates and coordinates with M1 Concourse Personnel to ensure events represent the desired outcome of our clients, marketing initiatives and organizational expectations.

Provides continuous guidance, training, and mentoring to ensure exceptional performance from hospitality personnel congruent with organizational expectations.

Coordinates food service, beverage service and third-party vendor to ensure seamless operations and exceptional deliverables.

Continuously explores opportunities to increase concession revenue. Represents M1 Concourse during events, and at all times, with the highest level of professionalism.

Job Responsibilities

• Manages all aspects of hospitality services at M1 Concourse’s Event Center.
• Manages all concession area operations for various M1 Concourse Public Events.
• Manages, guides and trains Hospitality Personnel to ensure exceptional performance and deliverables.
• Manages all related inventory to ensure effective operations.
• Manages the schedules of direct reports to ensure effective operations.
• Manages departmental finances to ensure adherence to related budgets.
• Manages department in compliance with all applicable laws, regulations, licensing standards and guidelines.
• Identifies innovative strategies to maximize revenue and enhance profitability for leadership’s consideration.
• Identifies innovative strategies to continuously enhance customer satisfaction and experiences.
• Identifies opportunities to continuously expand concession revenue.
• Maintains industry knowledge of best practices and emerging technologies.
• Coordinates as necessary throughout the organization to ensure effective BEO Processes.
• Manages relationships, negotiates cost-effective contracts and ensures the highest level of third-party vendor performance from all applicable entities including, but not limited to food trucks, caterers and beverage providers.
• Maintains department related policies, procedures and practices consistent with the highest industry standards
• Maintains facilities with the highest attention to cleanliness, hygiene standards and superior presentation
• Provides superior customer service and responsiveness to inquiries and requests.
• Coordinates and collaborates with all organizational personnel to ensure a superior customer experience.
• Fosters a positive and collaborative environment within the department and throughout the organization.
• All other specialty duties as may be required and assigned.

Required Knowledge

Administrative. Functional knowledge of business and management principles involved in strategic planning, budgeting, resource allocation, human resources modeling, leadership technique, production methods and the coordination of people and resources.

Customer Service. Superior knowledge of principles and processes for providing customer and professional services including, but not limited to, client needs assessment, quality standards and the evaluation of customer satisfaction.

Accounting and Budgeting . Functional knowledge of accounting principles and practices, department mental budget development, departmental budget management and understanding financial reports.

Language (English). Comprehensive knowledge of the structure and content of the subject language including the meaning and spelling of words, rules of composition and grammar.

Professional Standards. Superior knowledge of industry principles and standards.

Required Skills

Active Learning. Sufficiently skilled to understand the implications of information and relate the same to problem-solving and decision-making.

Active Listening. Sufficiently skilled to give full attention to what other people are saying, understand the points being made, ask appropriate questions and refrain from interrupting at inappropriate times.

Complex Problem Solving . Sufficiently skilled to identify complex problems, review related information, develop and evaluate options and implement solutions.

Critical Thinking . Sufficiently skilled to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Mathematics. Sufficiently skilled to utilize mathematics in problem-solving.

Reading Comprehension. Sufficiently skilled to understand written sentences and paragraphs in work-related documents.

Speaking. Sufficiently skilled to talk to others to convey information effectively.

Time Management. Sufficiently skilled to manage one's own time and the time of others.

Writing. Sufficiently skilled to communicate effectively in writing as appropriate for the needs of the audience.

Required Abilities

Deductive Reasoning . The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning . The ability to combine pieces of information to form general rules or conclusions.

Information Ordering . The ability to arrange things or actions in a certain order or pattern according to a specific rule.

Mathematical Reasoning. The ability to choose the right mathematical methods or formulas to solve a problem.

Memorization. The ability to remember information such as words, numbers, pictures and procedures.

Required Abilities

Number Facility. The ability to add, subtract, multiply or divide quickly and correctly.

Oral Comprehension . The ability to listen and understand information ideas through spoken words and sentences.

Oral Expression . The ability to communicate information and ideas in speaking so others will understand.

People Management. The ability to lead and organize teams with diverse skill sets.

Speech Clarity . The ability to speak clearly so others will understand.

Speech Recognition. The ability to identify and understand the speech of others.

Time Sharing . The ability to shift back and forth between two or more activities or sources of information.

Written Comprehension . The ability to read and understand information and ideas presented in writing.

Written Expression . The ability to communicate information and ideas in writing so others will understand.

Physical Requirements

Alternate Sit / Stand or Walk at Will . The ability to alternate between sitting, standing or walking at will as needed.

Communicating Verbally . The ability to express or exchange ideas by means of the spoken word, to impart oral information to clients and convey detailed spoken instructions to others with accuracy.

Hearing Requirements . The ability to hear, understand and distinguish speech and / or other sounds in communications involving one-to-one meetings, group meetings, telephone interactions and video meetings.

Lifting Ability . The ability to lift and move up to 40 lbs.

Near Visual Acuity . The ability to see clearly within two feet includes reading small print and using computers.

Sitting. The ability to remain in a seated position.

Miscellaneous Requirements

Experience Proven Experience in Hospitality Management Event Industry Preferred

Education Bachelor’s Degree in Hospitality Management, Business Administration or

Related Field Preferred

General Flexibility of Schedule : Working Occasional Evenings, Weekends and Holidays

Proficiency with Hospitality Management Systems

Proficiency with Hospitality Management Software

Proficiency with MS Office Suite and Other Related Applications

Superior Knowledge of Food & Beverage Operations, Inventory & Cost Controls

Last updated : 2024-04-26