Role and Responsibilities

Administration

• Demonstrate leadership, appearance, attitude, and communication skills.
• Train new administrative staff, assign tasks and duties as needed, be available to answer any and all questions employees may have
• Keep rental office clean, neat and organized.
• Handle resident requests and complaints.
• Prepare all lease documents.
• Enter, and maintain current all resident data into company computer system.
• Administer resident renewal and retention programs.
• Schedule apartment turnover and ensure that apartments are maintained at acceptable levels of rent-readiness.
• Issue and safeguard keys.
• Order supplies on a timely basis to ensure items are available as needed.
• Approve and sign invoices for payment after work has been checked and approved.
• Enforcement of apartment community rules and regulations.
• Assist upper management in all areas as requested.
• Provide information as needed to the Accounting Department for proper data entry and file maintenance.
• Enter data in company computer system as instructed.
• Work with upper management and owner representatives, when appropriate, in scheduling and monitoring capital improvements.
• Maintain daily log of activities.

Reporting/Record Keeping

• Maintain resident’s files, unit files, including information regarding current employment, work telephone, number of vehicles parked on property, license numbers, and emergency information, and properly report changes into Yardi.
• Document traffic on a weekly basis.
• Submit mileage reports to Corporate Office.
• Maintain apartment unit records of work performed.
• Maintain a record of maintenance request in the proper files.
• Maintain a monthly inventory of supplies on hand.

Rent Collection

• Collecting rents when due, and/or monitoring collections from the area office.
• Serving three-day notice to quit or pay rent in accordance with company policy.
• Collecting late rents, legal fees and NSF charges.
• Collecting dishonored checks and NSF charges.
• Collecting repair/damage/utility costs, and other charges.
• Timely deposit or transmittal to Corporate of all monies collected.

On-Site Marketing

• Review all signage, flags, banners, and lighting around signage to ensure they are in good, working condition.
• Walk entire property to be sure the common areas, landscaping, etc. are in good condition.
• Walk vacant apartments to ensure they are clean and ready to show.
• Hand out brochures, flyers or referral information to all prospects and residents.
• Complete guest cards or other approved follow up tools for all prospects that telephone or visit the property. Follow up with the prospects using this information.
• Complete daily traffic sheets to log all prospect information and for use in setting appointments.
• Review all newspaper advertising to ensure it is correct, the ad program is current.
• Update availability listing daily.
• Maintain knowledge of competing properties.

Resident Retention

• Arrange for resident move-in.
• Communicate with all residents on a regular basis.
• Complete maintenance/repair requests within 24 hours.
• Apply the community rules and regulations consistently and fairly.
• Promote resident and public good will and do everything to achieve satisfaction and reputation for the apartment community and owner.
• Administer resident retention programs

Preferred Skills & Qualifications

· Strong work ethic and willingness to do a variety of tasks presented to you

· Ability to maintain friendly, courteous, and professional relationships with both tenants and co-workers

· Possess a valid driver’s license with an acceptable driving record

· Drug screening may be administered upon request

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Required)
• Yardi: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person