Position Overview:

The Fire Alarm Account Manager is responsible for the overall administration, organization, and implementation of Fire Alarm Service & Special Projects.

Position Responsibilities:

• Continuous management and maintenance of multiple key accounts simultaneously to ensure all clientele expectations are being met.
• Responsible for answering all incoming service calls, along with organizing and dispatching project teams to support quick turnaround timelines.
• Ability to forecast, plan and implement the scheduling of subcontractors, project managers & sprinkler inspections for each project as required.
• Proficient understanding of Estimating, Billing & Collections, with the ability to organize and operate efficiently across diverse accounts.
• Proven ability to maintain, develop and saturate key accounts and provide consistent customer service support to ensure client satisfaction.
• Knowledge and understanding of the full project-lifecycle specific to small retro-fit & tenant improvement as it relates to Project Management.
• Experienced within Contract Management, Financial Reporting, Procurement and Manpower Management across multiple projects simultaneously.
• Strong organization and time management skills with knowledge of each account, location of projects and job set-up expectations.
• Ability to travel to project sites across MD/VA/D.C. as needed if required.
• Ability and willingness to obtain a NICET I or NICET II in the future to further education at MC Dean.

Position Requirements:

• 7-9 years of experience partnering with key-customer accounts specific to fire alarm or specialty systems within construction, with a Bachelors Degree preferred.
• 10 Years of experience with an Associate’s Degree.
• 12 years of experience with a HS Diploma
• Strong technical background and organizational skills with ability to process paperwork and maintain data consistently across a multitude of accounts.
• Effective communication skills; verbally and in writing
• Ability to develop specific goals and plans to prioritize organization and accomplish daily responsibilities.
• Knowledge of materials, methods, and the tools involved in the electrical, life safety and fire alarm industry.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and the coordination of manpower and resources.
• Experience working with contract documents such as contract drawings, subcontracts, contract addendums, specifications and change orders.
• Previous Accounting and/or Estimating experience.
• Experience partnering with multi-discipline contractors and writing proposals.

Preferred Qualifications:

• NICET I
• NICET II

Abilities:

• Exposure to computer screens for an extended period.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.