Our sister company, Aligned Tek, is looking to add an IT Support Specialist to the team!

Position Summary:
Provides support to end users for computer, application, network, system, device, access, and hardware issues. Identifies, researches, and resolves technical issues of varying complexity. Responds to telephone, email, and in-person requests for technical support. Position is required to visit client offices based on a published schedule and/or client need. Documents, tracks, and monitors issues using applicable systems and tools. Coordinates with other teams and departments to resolve user issues as needed.

Essential Functions and Responsibilities:

• Respond in a timely fashion to end-user needs and concerns relating to computer business applications and general system issues and provide support to all software and hardware
•  Document service and installation actions by completing cases, tasks, events, reports, logs, and any additional records
• Ensure client accounts are up to date and accurate with information related to their location, network equipment, staff, etc.
•  Diagnose and resolve technical problems, prevent problem escalations, and provide solution tracking with appropriate documentation
• Collaborate with end-users utilizing multiple remote diagnostic and connection applications
• Install, configure, and maintain routers/firewalls, Windows and Apple workstations, applications, file and terminal servers, network cabling and other related equipment, devices, and systems; adds or updates
• Perform/Manage software and application installations/upgrades
•  Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users of any given network
•  Participate in weekly on-call rotations to handle all support requests that come in after standard operating hours
• Have reliable means of transportation
• Comply with safety and HIPAA regulations while maintaining a clean and orderly work area/environment

Job Qualifications and Skills:

• Associates or Bachelors in related field preferred but not required 
• System administration/user management
• Customer service and/or call center experience
• Salesforce experience
• Experience in tech support, desktop support, or similar role
• Experience with remote desktop applications and helpdesk software
• Experience working with different operating systems including Windows, MacOS, and iOS
• Strong written and oral communication skills
• Excellent customer service, extremely detail oriented
• Ability to multi-task and function in a fast-paced environment
• Must possess problem solving, analytical, and technical skills
• Experience with Hardware/Software/Networking installation and troubleshooting
• Search engine proficiency
• Medical/dental software knowledge is preferred
• Networking and low-voltage knowledge is preferred
• Back-up solutions is preferred

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time at a desk and working on a computer; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Local travel, occasional regional travel, and some overnight stay is required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note: Critical features of this job are described above. They may be subject to change at any time.