Job Title: Outreach & Harm Reduction Coordinator

Pay: $28.85/hr ($60,000 at 40 hrs/week);

Hours: 24 hrs/week (.5 FTE)

FSLA Status: Non-Exempt

In Person vs. Remote: 100% In Person

Primary Location: Lyon-Martin Community Health Services 

Address: 1735 Mission Street San Francisco, CA 94103 

Reports To: Director of Outreach & Harm Reduction 

Organization Mission

The mission of Lyon-Martin Health Services is to provide high quality, compassionate and trauma- informed medical, gynecological, and mental health care services to trans, non-binary, gender non- conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQA sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community outreach, engagement, and leadership development are central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

The Outreach & Harm Reduction Coordinator will be responsible for the coordination of community- based outreach and harm reduction programs. With the manager, this position is responsible for coordinating all harm reduction and overdose prevention outreach activities, distributing supplies and providing care to unhoused and marginally housed people in the local neighborhoods of San Francisco with a focus on queer, transgender, and intersex people of color and people who use drugs. This position also works closely with other clinic staff to staff our drop-in harm reduction clinic.

Key Responsibilities

Outreach & Harm Reduction Responsibilities

• Coordinate Outreach Program: Alongside Manager, Outreach RN, and other Outreach staff, distribute harm reduction supplies including but not limited to syringes/needles, Narcan, fentanyl test strips, and other drug use supplies, food/water, safer sex supplies, first aid supplies, hygiene supplies, street sleeping supplies such as tents and sleeping bags; facilitate Narcan trainings, Fentanyl testing trainings; administer COVID testing and vaccination; through our Street-Based Outreach program, and to our partner organizations at SROs, Shelter in Place Hotels, Shelters, and Navigation Centers, especially in the Mission and the Tenderloin.
• Connect community members to our clinic services: Primary care, Gender Affirming Care, Suboxone, HIV/Hep C care, Gynecological Care, Mental Health Services, etc.
• Coordinate Harm Reduction Drop In Nights at the Clinic: Distribute the above listed supplies.
• Coordinate access to supplies and Community Fridge/Food Pharmacy in the waiting room during open clinic hours. Provide restorative justice-based de-escalation interventions for waiting room as needed.
• Maintain inventory of supplies, coordinate orders when needed.
• Assist clients with laundry access.
• Participate in regular Outreach team meetings.
• Collaborate with the Manager to plan and staff various community engagement events and trainings for community members (and staff when appropriate).

Communications

• Table at events to educate community members about our services and to distribute harm reduction supplies to community members.
• Work closely with community partner organizations to educate them about our services.

And, other duties as assigned.

Competencies:

• Mission-driven: demonstrates commitment to mission of the organization, queer, intersex and trans health, and community-driven primary care.
• Teamwork: reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; treats everyone with dignity regardless of their level or background. Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
• Communication: Delivers written communications that have clarity and impact including emails. Effective listener; clearly and thoughtfully communicates with others in person and on the phone. Strives to understand the viewpoints of others. Maintains professionalism in all communications.
• Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
• Customer Service: Persists in efforts to solve issues even when faced with internal barriers; accountable to outcomes; responds quickly and effectively to requests for assistance and support whether internal or external; asks questions when unsure of the answer.
• Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. MS Office, Excel, Word and/or PowerPoint.
• Tolerance for Stress, Ambiguity, and Change: Maintains composure while under pressure; handles complex problems and change with grace; demonstrates flexibility and versatility in achieving key goals and priorities.
• Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance
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• Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
• Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
• Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
• Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
• Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
• Cultural Humility and Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.
• Intelligence: learns quickly; demonstrates ability to proficiently understand and absorb new information
• Creativity/innovation: generates new and innovative approaches to problems.
• Enthusiasm: exhibits passion and excitement over work; has a can-do attitude
• Work ethic: possesses a strong willingness to work hard to get the job done.

Education, Knowledge, Skills:

• Bachelor’s degree OR minimum 1 year of work experience in community health, social services, harm reduction, or social justice settings.
• Strong demonstrated experience and knowledge in: conflict resolution, restorative justice, and de-escalation; maintaining appropriate boundaries with community members; cultural competency, humility and commitment to health equity and harm reduction.
• Experience working with lesbian, bisexual, transgender, gender non-conforming, non-binary, and intersex communities.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with people who do sex work, those experiencing homelessness, people who have challenges with mentally illness and/or using drugs, those of with a history of incarceration, people of varying ages.
• A strong commitment to gender affirming health care and health care access for underserved populations.
• Must be able to work some evenings and some weekends.
• Strong commitment to overdose prevention work and working with people who use drugs.
• Excellent interpersonal and communication skills.
• Ability to be flexible and responsive to change.
• Willingness to be an ambassador at events on behalf of Lyon-Martin

Benefits: Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, which include 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits.
 
Available Pay Differentials: $1.00 per hours worked for employees certified bilingual in Spanish, Chinese, or Tagalog.