Pay: $50.00/Hour

Hours: 24-32 hrs/week (.6 to .8 FTE)

FSLA Status: Non-Exempt

Primary Location: Lyon-Martin Community Health Services 

Address: 1735 Mission Street San Francisco, CA 94103

In Person vs. Remote: 100% In Person

Reports To: Associate Medical Director

Organization Mission

The mission of Lyon-Martin Health Services is to provide high quality, compassionate and trauma- informed medical, gynecological, and mental health care services to trans, non-binary, gender non- conforming, and intersex communities and cisgender women with specific sensitivity to LGBQ sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community outreach, engagement, and leadership development is central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

It is the responsibility of the Electrologist to act as a clinical leader by providing quality electrolysis services to Lyon-Martin clients, helping to grow the overall practice. The Electrologist acts collaboratively with the client’s care team to ensure best outcomes. They are also expected to uphold and imbue in others a commitment to addressing racism, and gender and sexual discrimination, fatphobia, ableism within the organization and our clinical practice.

Key Responsibilities

• Provide comprehensive care, within the scope of credentialed privileges, to Lyon-Martin clients, documenting care promptly and following charting protocols and applicable CA state licensing requirements.
• Complete patient sessions in a timely manner.
• Documentation of any activity, conversation or care provided within 24 hours per policy, following charting protocols and applicable CA licensing requirements. 
• Respond to high priority in messages within one business day and non-urgent in messages within 3 business days.
• Maintain productivity standards as assigned by supervisor through appropriate scheduling and monitoring of no-show rate (at least 4 scheduled patients per half day).
• Develop and implement electrologist externship program at Lyon-Martin to support increased access to electrology services for our patients and communities. Including development of selection criteria, curriculum, training and supervision programs.
• Train, supervise and mentor electrologist externs.
• Work collaboratively with medical, mental health and specialty staff to facilitate integration and to improve patient outcomes.
• Maintain availability for various administrative/clinical duties. Such duties may include case presentations; in-service training to staff; supervision of students; leadership/consultation to committees; attendance/speaking at events, etc.
• Complete all mandatory trainings on an annual basis.
• Comply with all aspects of Lyon-Martin Policies and Procedures applicable to Staff members as well as all agreements with insurers and other entities that contain provisions applicable to or affecting the duties and responsibilities of Medical Staff; and all applicable statutes, regulations, governmental agency guidelines, and non-governmental oversight body requirements that place requirements on Lyon-Martin.
• Perform other duties as assigned by supervisor to maintain a high level of professionalism and patient-centered care.
• May be required to work evenings and/or weekends.

And, other duties as assigned.

Competencies:

Mission-driven: demonstrates commitment to mission of the organization, queer, intersex and trans health, and community-driven primary care.

Teamwork: reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; treats everyone with dignity regardless of their level or background. Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.

Communication: Delivers written communications that have clarity and impact including emails. Effective listener; clearly and thoughtfully communicates with others in person and on the phone. Strives to understand the viewpoints of others.

Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.

Customer Service: Persists in efforts to solve issues even when faced with internal barriers; accountable to outcomes; responds quickly and effectively to requests for assistance and support whether internal or external; asks questions when unsure of the answer.

Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. MS Office, Excel, Word and/or Powerpoint.

Tolerance for Stress, Ambiguity, and Change: Maintains composure while under pressure; handles complex problems and change with grace; demonstrates flexibility and versatility in achieving key goals and priorities.

Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.

Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.

Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.

Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.

Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.

Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Cultural Humility and Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

Intelligence: learns quickly; demonstrates ability to proficiently understand and absorb new information

Creativity/innovation: generates new and innovative approaches to problems.

Enthusiasm: exhibits passion and excitement over work; has a can-do attitude

Work ethic: possesses a strong willingness to work hard to get the job done.

Education, Knowledge, Skills:

• Electrology degree from an accredited institution
• Valid CA Electrology license
• Experience working with lesbian, bisexual, queer, transgender, gender non-conforming, non- binary, and intersex clients.
• Experience working with populations with varying ages, disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with clients who do sex work, people who use drugs, those experiencing homelessness, those of with a history of incarceration.

Benefits: Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, which include 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits.
 
Available Pay Differentials: $1.00 per hours worked for employees certified bilingual in Spanish, Chinese (Cantonese or Mandarin), or Tagalog.