Description: The purpose of this position is to design, develop, implement and conduct employee training to produce a more efficient and effective workforce. Facilitates and builds relationships to maximize customer service and the safe and proper operations of fixed route services in accordance with Federal, State and local laws as well as LYNX policies and procedures. This position reports to a Senior Training Instructor. This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions. Essential Functions for All Training Instructors: Assists with the development and implementation of training, including curriculum, lesson plan, and all training materials and testing;Assists with developing training by designing and developing orientation programs, implementing and monitoring the effectiveness of training, consulting with departments on specialized training, formulating routine training plans and instructional methodologies, selecting basic training aids, examples, manuals, and visual aids, developing evaluating standards and procedures, and maintaining knowledge on all transit equipment in order to train personnel.Provides customized training as requested by management.Schedules, organizes, and coordinates employee development and training events and programs; coordinates the assembly and production of instructional and educational material.Facilitates and organizes New Hire Orientation and employee on-boarding.Maintains complete and accurate documentation on all facets of training of each student as required. Monitors progress of trainees and provides periodic counseling and progress evaluation.Performs other duties as may be required or assigned. Essential Functions of Transportation Operations Training Instructors: Conducts training for newly hired and veteran bus operators and LYNX employees involved in transportation operations.Provides training and testing for transportation employees and supervisors required to obtain and maintain a commercial driver’s license.Provides operator post-accident training, annual refresher training, red light refresher training, customer service training, and new equipment training.Conducts refresher training for operators returning from long-term absences.Conducts and documents on-the-job observations to evaluate the tasks being performed by new and veteran operators to ensure the organization’s expectations are met. Maintains complete and accurate documentation on all facets of training and testing of each student as required and mandated by State and Federal law. Tracks and reports information by reviewing employee training records for up to date training files on all safety sensitive personnel, checking all files for up to date medical, and commercial driver’s license certificates, keeping records of employees who receive defensive driving class and DOT drugs/alcohol class for new operators, and advising management as needed for compliance purposes.Gathers and evaluates information from employees and management on previous training to identify weaknesses and areas that need additional training. May participate in special projects related to transportation operations. Essential Functions for Organizational Development and Training Instructors:Assists Organizational Development and Training team to ensure stakeholders have effective learning solutions to meet their business and productivity needs.Assists Director with training and development needs for the organization and collaborates with other team members to ensure delivery and effectiveness.Assists with the facilitation and presentation of well organized, compelling, appropriate and innovative employee career development for learning solutions.Assists with the execution of employee development learning designs using well-organized project plans. Collaborates with OD&T team members and vendors to facilitate and deliver exceptional employee development learning experiences. Utilizes tools such as Microsoft Office suite, SharePoint, Adobe Acrobat Creative Suite, etc.Applies understanding of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc. Assists with designing training for traditional classroom, online classroom, self-paced e-Learning modules or a blend of approaches.Assists with facilitating business skills and employee development training and initiatives including Situational Leadership principles and techniques and Servant Leadership principles and techniques.Exhibits strong interpersonal relationship skills that will enable LYNX to better engage and connect with new, emerging, and existing talent supporting each individual employee’s successful career development. Required Qualifications:Associate’s degree from a regionally or nationally accredited institution in a related field, plus two years of experience in training; or combination of related experience, education and training. Desired Qualifications:Experience as a presenter/facilitator of leadership and technical training, or previous training experience in a transportation or technical field preferred.Florida Class “B” CDL with airbrakes and passenger endorsement with the ability to pass a DOT physical examination and maintain a medical examiner’s certificate. Knowledge, Skills, and Abilities (KSAs):Knowledge of adult-learning principles that include principles and practices of employee training and development.Knowledge of methods and techniques of tracking, recording, and presenting statistical data.Knowledge of facilitation methods and web design principles.Knowledge of State and Federal requirements for DMV commercial regulations, customer service, and defensive driving, including, but not limited to US Federal Motor Carrier Safety Regulations, CFR Title 49 and Florida Administrative Code 14-90.Proficient in Microsoft Office applications.Ability to read, write and interpret documents such as technical data, instruction manuals, routine reports and correspondence, and regulatory requirements with the ability to build training online and/or in person to communicate those requirements.Ability to design leader’s guides and student guides.Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.Ability to function independently in a fast pace, high change environment as well as part of a team.Ability to maintain a high level of confidentiality.Strong planning and organizational skills.Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.Ability to exhibit a professional, courteous demeanor.Ability to work in a diverse environment. Work Environment and Special Considerations:Works in office and classroom environments and in environments with exposure to varying weather conditions; physical, electrical, mechanical and chemical hazards.LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered a mission critical member of LYNX’s emergency preparation and response efforts during an emergency or disaster and as such, requires 24-hour availability in the event of an emergency or disaster. Pay rate will be determined by qualifications of candidates who exceed the minimum requirements. Applications are reviewed as received, and interviews will be scheduled for the most qualified candidates, as applications are reviewed. Your talent, skills and experience will be rewarded with a competitive compensation package. FREE employee only health insuranceDental, vision, short-term and long-term disability insurance availableRetirement planLife insurancePaid vacation and sick leavePaid holidaysFREE LYNX bus transportation for employee, spouse and childrenEmployee wellness centerCredit union membership To view a complete list of benefits, visit golynx.com/careers and select benefits.