The Concierge Ambassador participates in the implementation and promotion of all Concierge programs on client sites. As a Concierge Ambassador , you will be responsible for providing high quality customer service while fulfilling the requests of employees, volunteers, patients, family members, and physicians in a fast paced environment. You will be responsible for the day to day operations of the program at your site and accountable for meeting established goals and use your creativity to suggest enhancements for increasing participation, services and vendors.

Principal Duties and Responsibilities

• Demonstrates 21 Service Excellence Standards and LYLA Core Values.
• Executes the fulfillment of customer Concierge requests within guidelines established by leadership.
• Approaches all encounters with guests and employees in an attentive, courteous and service oriented manner. Effectively seeks and applies new concepts and techniques to enhance program and build employee and customer loyalty.
• Coordinates the day-to-day operations to facilitate high touch Concierge services in an efficient and effective manner.
• Demonstrate strong customer service and organizational skills. Participates in successful events using established guidelines; promoting a positive impact for the program, hospital, and members.
• Uses creativity in planning and executing ideas for member engagement.
• Demonstrates successful handling, prioritizing, and resolving issues while anticipating opportunities in the future.
• Participates in the review, analysis, and evaluation of the program with the team and recommends innovative solutions to issues involving the improvement of the delivery of Concierge services.
• Establish and maintain relationships with outside vendors, local business, and other organizations to promote the service and establish partnerships to benefit Employees, Physicians, Volunteers, Patients, and Families.
• Maintains confidentiality not only with corporate discussions, but also within the Organization. Including but not limited to: fiscal responsibilities, employment history, staff management and other sensitive topics.

Knowledge, Skills, Experience Required:

• Education or prior work experience in the field or related field preferred.
• Experience in working with computer applications, including internet research, Microsoft Word, Excel spreadsheets, database maintenance and Outlook experience a plus.
• Have strong speaking, interpersonal communication, problem resolution skills
• Must be familiar with local area in order to recommend services and establish new relationships with vendors/suppliers.
• Demonstrates knowledge and respects patient, service provider, organizational confidentiality and HIPAA Security procedures and protocols as defined under the HIPAA Privacy and Security Procedures.
• Follows established HIPAA privacy procedures when using and/or disclosing protected health information. If appropriate, maintains and protects patient’s rights under the HIPAA Privacy Standards.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• Employee assistance program
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Saginaw, MI 48602 (Required)

Work Location: In person