Internet Customer Support Help Desk Representative (Bilingual)

Company: LV.Net

Location: 2595 Fremont St., Las Vegas, Nevada 89104

About Us:
LV.Net is a dynamic and innovative provider of Wireless Internet. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where employees can thrive.

Job Description:
As an Internet Customer Support Help Desk Representative, you will be at the forefront of our commitment to providing outstanding customer service. You will interact with customers by email and phone to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries
• Provide technical support and troubleshooting assistance for internet-related issues, including connectivity problems, account setup, and software and hardware configurations.
• Identify and escalate complex issues to the appropriate teammember for resolution.
• Educate customers on product features, services, and best practices to enhance their overall experience.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with cross-functional teams to improve processes and drive continuous improvement in customer support operations.

Requirements:

• Fluent in English and Spanish
• Proven experience in a customer support or help desk role, preferably in an internet service provider or related industry.
• Excellent communication skills, both written and verbal, with a strong customer service orientation.
• Technical aptitude and ability to troubleshoot basic internet connectivity issues.
• Strong problem-solving skills and ability to adapt to changing priorities in a fast-paced environment.
• Attention to detail and commitment to providing high-quality support to customers.

Benefits:

• Health Insurance
• 401(k)
• FREE LVAC Gym Membership
• FREE LV.Net Internet
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks
• Friendly and inclusive work environment
• Flexible work schedule options
• Opportunities for career growth and professional development

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you! Join our team and be part of our mission to provide best-in-class internet customer support.

How to Apply:
Please send your resume to kamolat@lv.net. In your cover letter, tell us why you're the perfect fit for this role and how your experience aligns with our company values. We look forward to hearing from you!

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Las Vegas, NV 89104: Relocate before starting work (Required)

Work Location: In person