As a receptionist at a Luxe Beauty, your role is to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for clients, both in person and over the phone. Your primary responsibilities will include:

1. Greeting and Check-In: Welcome clients as they arrive at the Med Spa, ensuring a warm and friendly atmosphere. Efficiently check them in, confirm appointments, and update necessary information in the system.

2. Appointment Scheduling: Assist clients in scheduling appointments for various services, including facials, massages, laser treatments, and other aesthetic procedures. Coordinate with the service providers to accommodate clients' preferences and availability.

3. Communication and Correspondence: Answer phone calls, respond to inquiries, and provide accurate information about services, pricing, packages, and promotional offers. Handle email and other forms of communication promptly and professionally.

4. Client Care: Maintain a professional and empathetic approach when interacting with clients, ensuring their comfort and satisfaction throughout their visit. Address any concerns or complaints and escalate them to the appropriate personnel if necessary.

5. Cash Handling and Point of Sale: Process payments for services, products, and gift certificates using the spa's designated software. Maintain accurate records of transactions, handle cash securely, and reconcile the cash register at the end of each shift.

6. Administrative Support: Assist with general administrative tasks such as filing, data entry, managing client records, and maintaining inventory of supplies and retail products. Collaborate with other team members to ensure a well-organized and efficient workflow.

7. Upselling and Cross-Selling: Educate clients about additional services and retail products that may enhance their experience or meet their specific needs. Provide recommendations based on their preferences and goals.

8. Knowledge of Services and Products: Familiarize yourself with the Med Spa's services, treatments, and products. Stay updated on industry trends, advancements, and special offers to effectively communicate and promote them to clients.

9. Cleanliness and Organization: Maintain a neat and organized reception area, ensuring it reflects the professionalism and ambiance of the Med Spa. Collaborate with the support staff to ensure cleanliness and hygiene standards are met throughout the facility.

10. Confidentiality and Compliance: Adhere to strict confidentiality protocols, safeguarding client information and ensuring compliance with privacy regulations, such as HIPAA. Follow established policies and procedures to maintain a secure and compliant environment.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 per week

Healthcare setting:

• Private practice

Schedule:

• 4 hour shift
• 8 hour shift

Work Location: In person